Part-Time, Night Shift, Weekend Tracking Logistics Operations Representative

Job Description

Job Description

Part-Time Seasonal Tracking Weekend Operations Representative

RPM is an international non-asset-based logistics and supply chain solutions company. Our focus is to provide customizable solutions tailored to support today’s complex supply chains.  As one of the fastest-growing logistics companies in North America, RPM executes thousands of shipments per month through a combination of digital innovations and an unwavering commitment to customer success. RPM has evolved as a disruptive and differentiated, end-to-end transportation service provider, to meet the ever-changing needs of its customers. RPM proudly services some of the most recognizable and transformative companies in the world as The Driving Force in Logistics™

Your Role
The Seasonal Tracking Weekend Operator is responsible for monitoring, tracking & proactively managing shipments through transit associated with the department’s high-risk & high-value customer accounts during overnight hours. This role is integral in ensuring seamless customer service for our customers performed during the hours of 10:00pm to 8:00am ET, beginning on the evening of Friday & Saturday.

Day-to-Day Responsibilities

• This representative will follow the direction of the After-Hours Lead through collaboration with Weekend Leadership by monitoring real-time shipment statuses for designated high-risk/high-value customers utilizing Turvo (TMS system), customer specific portals.
• Multi-tasking in the highest capacity along with clear email and phone communication management both internally and externally.
• Perform routine check-calls & location monitoring on all designated shipments to ensure compliance with customer specific service level protocols while also creating documentation through the TMS system of all updates.
• Monitor, identify & respond promptly to issue resolution when delays, route deviations, security alerts, missed check-calls arise.
• Lead the efforts in escalation including customer communication, leadership notifications, and active problem-solving during allotted shift time & information can be provided when high-severity incidents occur (theft, tampering, extended delays, loss of communication).
• Provide efficient hand-off with clear directional tasks for the day shift team of anything outstanding.
• Maintain accurate customer portal updates (pending customer requirements) and strive to achieve overarching Freight departmental goals such as OTP, OTD, and other KPI’s.
• Collaborate and provide tracking support based on prioritization efforts and problem-solving needs including but not limited to carrier-specific updates, customer, etc. 

Preferred Qualifications 

• Ability to work remotely with ad hoc in-office meetings as needed (i.e. performance reviews, team events). Schedule requirement is 10:00pm to 8:00am beginning on the evening of Friday & Saturday with potential ad hoc shifts pending After-Hours team coverage needed. The ad hoc shifts would be communicated and discussed with the manager before accepting.
• 1+  year experience of logistics experience
• 1+  year experience as Operations Representative or Tracking Support
• Experience supporting in After-Hours capacity
• Ability to multi-task efficiently
• Strong organizational and interpersonal skills
• Experience with reporting

Compensation and Benefits

• Competitive hourly rate of $23/hr
  
  

Come as You Are
RPM is an Equal Opportunity Employer. RPM does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need. This job description is intended to define the general nature of the work performed by employees assigned to this role. It is not intended to be an exhaustive list of all responsibilities, duties, and skills of employees in this role. All our employees may be required to perform duties outside of their normal responsibilities from time to time.

Recruitment Agency Notification
RPM does not accept unsolicited agency resumes. Do not forward resumes to our careers email address, RPM employees, or any other company location. RPM is not responsible for any fees related to unsolicited resumes.

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