Lead Care Manager

Description Reports To: ECM & Community Support Manager Employment Status: Full-Time | Non-Exempt Pay Range: $23.00-$26.00 per hour Schedule: Monday-Friday | 8:30 a.m.-5:00 p.m. Service Area: Community-based position with travel to client, healthcare, community, and partner locations as needed. Why Care Managers Choose YoloCares When you join YoloCares, you're joining a community-grounded nonprofit committed to helping individuals and families navigate complex health and social needs with compassion, dignity, and respect. As a Health Equity Lead Care Manager, you'll build meaningful relationships with clients, connect people to critical resources, and help address the barriers that can prevent individuals from accessing the care and support they need. What you can expect Ranked in the Top 1% nationally and in California for hospice quality Nationally recognized by Modern Healthcare as a Best Place to Work five times, with 95% of employees saying they’re proud to work at YoloCares Mileage reimbursement Competitive annual compensation and comprehensive benefits package Benefits YoloCares offers a comprehensive benefits package that supports your health, financial well-being, and work-life balance. Comprehensive health insurance for employees (up to 100% employer-paid, depending on plan), with additional support toward covering dependents. Dental insurance Vision insurance Life insurance Flexible spending account (FSA) Employee assistance program (EAP) Retirement plan with company matching Generous paid time off (PTO) Paid holidays Paid sick leave Training and professional development opportunities About YoloCares As a community-founded and community-grounded nonprofit with a nearly 50-year track record of caring for people living with life-limiting illnesses, YoloCares is committed to providing compassionate, innovative, and patient-centered care. Our commitment to this mission is reflected in our accomplishments: First California healthcare provider accepted into the prestigious National Partnership for Healthcare & Hospice Innovation. Opened the West Coast's first community housing program for individuals living with a terminal illness who are also experiencing homelessness. Created a unique five-star adult day program in Davis, California. Our team of professionals sees their work not simply as a job, but as a human response to an inner voice. For many, it is a calling—a vocation dedicated to serving patients and families with compassion, dignity, and respect. About the Role As a Health Equity Lead Care Manager, you'll help individuals and families navigate healthcare and social service systems, connect with essential resources, and overcome barriers to care. You'll provide care management, education, advocacy, outreach, and resource navigation while collaborating with healthcare and community partners to coordinate services. This lead-level individual contributor role independently manages an assigned caseload and supports clients with complex needs. What You'll Do Support Clients & Families Build trusting relationships with clients and families and learn about their goals, strengths, needs, and barriers to care. Manage an assigned caseload and provide ongoing care management, education, coordination, and advocacy. Help clients navigate healthcare systems, schedule appointments, access benefits, and connect with appropriate services. Connect clients and families with healthcare, behavioral health, housing, food, transportation, financial assistance, and other community resources. Follow up with clients to monitor needs, referrals, services, and care-plan goals. Advocate for clients and families and help reduce barriers to care. Identify and appropriately escalated clinical, safety, or other concerns to the appropriate member of the care team. Coordinate Care & Connect Community Resources Conduct outreach and engagement with ECM-eligible and enrolled members. Educate clients about Enhanced Care Management services and available resources. Support care planning, referrals, follow-up, and coordination of services. Collaborate with healthcare providers, interdisciplinary teams, community-based organizations, and other partners to promote continuity of care. Participate in care team meetings, case conferences, and other coordination activities. Build and maintain relationships with community partners and strengthen referral networks. Promote Health Equity & Community Engagement Identify social drivers of health that may affect access to care and quality of life. Provide culturally and linguistically responsive services and education. Help clients navigate healthcare and social service systems in ways that promote health equity. Participate in community outreach activities such as health fairs, events, resource fairs, screenings, and enrollment and engagement activities. Help identify community needs, service gaps, and opportunities to improve access to care and resources. Serve as a Lead Resource Support complex cases and assist with problem-solving and resource navigation. Serve as a knowledgeable resource to colleagues and community partners. Share knowledge of community resources, ECM processes, and health equity practices. Contribute to program initiatives, workflow improvements, community partnerships, and special projects. Model YoloCares' values of collaboration, respect, compassion, accountability, and service. Documentation & Quality Maintain accurate, timely, and confidential documentation of client interactions, referrals, care coordination, and follow-up. Complete required documentation related to payer, program, and Quality Improvement Program (QIP) requirements. Participate in required training and quality improvement activities. Community-Based Work & Schedule The regular schedule is Monday-Friday, 8:30 a.m.-5:00 p.m. During YoloCares' high-outreach season, generally from late spring through early fall, employees are required to participate in assigned weekend outreach activities as part of their regular job responsibilities. Requirements High school diploma or equivalent. Experience in healthcare, community health, care coordination, case management, social services, patient navigation, behavioral health, or a related field. Experience working with individuals experiencing complex health, social, behavioral health, or socioeconomic needs. Strong communication, relationship-building, organization, and problem-solving skills. Ability to independently manage an assigned caseload while working effectively as part of an interdisciplinary team. Ability to maintain accurate, timely, and confidential documentation. Ability to participate in community-based outreach activities and travel as required. Ability and willingness to participate in required weekend outreach activities when assigned. Preferred Qualifications Community Health Worker (CHW) certification. Employees who do not hold a CHW certification at the time of hire must obtain certification within 12 months of employment. Experience with Enhanced Care Management (ECM), CalAIM, or Medi-Cal programs. Experience in palliative care, hospice, serious illness, supportive care, or end-of-life services. Experience working with individuals experiencing homelessness or housing instability. Experience with community outreach, health education, or health promotion. Bilingual or multilingual skills; Spanish is a plus. YoloCares is an equal opportunity employer and is committed to creating an inclusive workplace. YoloCares prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. #J-18808-Ljbffr