Patient Services Manager- Singing River - Pascagoula

Patient Services Manager- Singing River - Pascagoula

Job Description Aramark Healthcare+ is seeking a Patient Service Manager to join our team at Singing River Health System in Pascagoula, MS. The Patient Service Manager will support patient dining operations within the Food and Nutrition Services department and help deliver high-quality meal experiences that meet patient needs, preferences, and nutritional requirements. This role is responsible for developing and executing patient dining solutions, supporting menu implementation, and ensuring compliance with applicable healthcare nutrition standards. The Patient Service Manager will also partner with clinical and operational teams to promote food quality, patient satisfaction, safety, and service excellence.

Job Responsibilities

• Manages patient food service activities, complying with established standards
• Leads patient service staff to ensure meals are properly prepared and delivered to patients
• Conducts rounds on patients/departments
• Oversees the diet office and the service ambassador program
• Record safety and sanitation compliance
• Supervises tray line operation and/or the room service program

Leadership

• Leverage Aramark's coaching model to engage and develop team members to their fullest potential.
• Reward and recognize employees.
• Ensure individual and team performance meets objectives and client expectations.
• Plan and lead daily team briefings.
• Ensure safety and sanitation standards in all operations.

Client Relationship

• Maintain effective client and customer rapport for mutually beneficial business relationships.
• Identify client needs and communicate operational progress.
• Demonstrate excellent customer service using Aramark's standard service model.

Financial Performance

• Assist with the completion and maintenance of financial statements relevant to the department.
• Deliver client and company financial targets.
• Adopt all Aramark processes and systems, understand performance metrics, data, order, and inventory trends; educate teams on key levers to improve margins.

Productivity

• Create value through efficient operations, appropriate cost controls, and profit management.
• Comply with the Operational Excellence fundamentals by meeting and maintaining food and labor initiatives.
• Ensure entire team is trained and able to execute.
• Supervise team regarding production, quality, and control.

Compliance

• Maintain a safe and healthy environment for clients, customers, and employees.
• Comply with all applicable policies, rules, and regulations, including but not limited to those relating to safety, health, and wage and hour.

Qualifications

• Requires at least two years of patient food service experience and some management experience is preferred.
• Bachelor's degree or equivalent experience