Assistant Credit Manager

Assistant Credit ManagerBuild Your Career with Ashley Furniture- Where Innovation Meets ComfortWho We Are:At Ashley, inspiring the love of home is at the heart of everything we do. As the world's largest manufacturer of home furnishings, we're more than a business — we're a family driven by innovation, competitiveness, and an unwavering commitment to excellence. We persevere through challenges, push beyond the status quo, and constantly seek better ways to deliver an exceptional customer experience. Our solutions-first mindset and dedication to growth are why Ashley remains #1 in our industry.If you're ready to grow, you've come to the right place. With a true "Growth Mindset," Ashley Furniture invests in developing future leaders and helps every team member learn from the best in the business.If you are a current Ashley employee: Please login to your UKG account and apply using the internal job board.Position OverviewThe Assistant Credit Manager supports the Corporate Credit Manager in overseeing credit, collections, and deductions activities across all Ashley locations. This role focuses on maintaining a clean accounts receivable balance, reducing deductions and open issues, ensuring timely collections, and enforcing company credit policies.This position operates as a senior individual contributor and escalation point, working cross-functionally to resolve issues and improve overall AR performance.Key ResponsibilitiesCredit, Collections & DeductionsMonitor and manage credit, collections, and deductions activity across assigned territoriesWork to reduce deductions, returns, and allowance issues to maintain a clean AR balanceReview customer accounts, past due balances, and credit exposurePerform collections activities and assist in resolving complex account issuesEnsure credit policies and procedures are consistently followedAssist in managing bad debt exposure and recommend write-offs as neededAccount & Issue ResolutionServe as a point of escalation for Credit Specialists, customers, sales, and operations teamsRespond to inquiries related to accounts, deductions, and payment issuesPartner cross-functionally to resolve disputes and remove barriers to paymentPerformance & Process ImprovementMonitor key AR metrics, including aging, past due balances, deductions, and write-offsIdentify trends and recommend solutions to improve collections and reduce deductionsConduct audits to ensure adherence to standard operating proceduresSupport continuous improvement initiatives to enhance efficiency and accuracyOperational SupportMaintain an assigned account portfolio/territoryReport past due accounts and high-risk issues to leadershipProvide insights and updates to the Corporate Credit Manager on performance and risksRequired Qualifications:Education: Bachelor's degree in Finance, Accounting, Business, or a related field preferred (or equivalent work experience)Experience:3–5+ years of experience in credit, collections, accounts receivable, or deductions managementExperience working with high-volume AR portfolios and resolving complex customer account issuesStrong understanding of credit policies, risk assessment, and collections processesExperience managing deductions, returns, and chargebacks preferredProficiency with ERP systems and Microsoft Office (Excel, Outlook)Proven ability to analyze data, identify trends, and drive resolution of account issuesExperience working cross-functionally with sales, customer service, and operations teamsWork Environment:This position is located in a climate-controlled office environment with standard lighting and moderate noise levels typical of professional workspace settings. The role primarily involves sitting at a desk for extended periods while working with computers, phones, and other office equipment. The collaborative environment includes interaction with team members and may require attendance at meetings, conference calls, and cross-departmental communications during regular business hours.Benefits We Offer:Health, Dental, Vision, Employee Assistance ProgramPaid Time Off; increases with years of serviceGenerous Employee Discount on home furnishingsProfessional Development OpportunitiesTuition AssistanceAshley Wellness Centers (location specific)401(k) and Profit SharingLife InsuranceOur Core Values:Honesty & Integrity: Acts with transparency, discretion, and ethical judgment. Trusted to handle sensitive information and provide accurate, unbiased insights.Dirty Fingernail: Takes full accountability for outcomes, not just tasks. Inspects details, ensures data accuracy, and follows through to completion.Continuous Improvement: Actively seeks better ways to improve templates, tools, and processes. Learns from prior initiatives and embeds lessons into standard work.Growth & Results Focus: Understands how transformation initiatives drive growth, cost reduction, and profitability. Keeps work aligned to enterprise priorities.Culture of Leadership: Leads through influence, reliability, and example. Builds trust across functions and supports leaders at every level.Customer-Centric & Boundaryless: Works across silos for the greater good of the organization. Ensures outputs meet the needs of executives, initiative owners, and teams.Operational Excellence: Demonstrates strong organizational discipline, attention to detail, and the ability to translate ambiguity into clear, executable tools. Ashley Furniture