PT Night Auditor

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join the team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Benefits Full‑time employees have access to medical and dental insurance to fit your needs. Pyramid Global Learning (on‑line webinars and self‑study courses). 401(k) match. Company‑wide hotel room discounts. Paid time off. Employee assistance program. Employee family events (bring the kids!). Partnerships and discounts with major retailers such as AT&T, Verizon and Dish. Many more – please inquire for details. Property Overview Westin Tampa Bay is a AAA Four Diamond hotel with a beautiful location on the water, magnificent bay views and ample amenities. It is located just three miles from Tampa International Airport and offers easy access to popular attractions and the Westshore business district. Position Summary We are looking for a highly motivated individual to join our Front Desk team as a Night Auditor. The ideal candidate uses their engaging personality to create a memorable first impression for our guests and serves the key night‑time hours (typically 11pm to 7am) where service is of utmost importance. Your Role Help guests discover their “wanderlust” experience. Provide exceptional customer service by being engaging and taking a sincere interest. Check guests in, ensure proper credit is received, note special requests and ensure they are fulfilled, and establish accurate information. Resolve problems and “wow” guests through recovery when things aren’t quite right. Promote and sell hotel programs. Interact with hotel/resort staff professionally, assisting other departments with necessary information. Be knowledgeable of all emergency procedures and policies. Maintain house bank, generate, print and distribute daily and weekly reports. Follow night‑audit procedures with great attention to detail. Communicate all pertinent information to the manager on duty. Follow posting, charges, cashing checks, safe deposits and refunds procedures. Assist other departments as needed. Qualifications Must be able to work overnight hours. High attention to detail. High school diploma or equivalent. Strong desire to make an impact on others. Outgoing and engaging personality. Computer skills and proficiency with standard office software. Excellent verbal and written communication skills. Ability to work in a fast‑paced setting. Ability to stand for the duration of the shift. Availability for varied shifts including weekends and holidays. Compensation $18 per hour – actual compensation based on experience, certifications and location. EEO Statement Pyramid Global Hospitality is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr