Client Care Coordinator - Location: Cleveland, Ohio

Client Care Coordinator At the Cleveland Hearing and Speech Center, we strive to make every connection possible for our clients and the community who depend on our services. Our team of Client Care Coordinators (CCC) makes it possible for our clients and prospective clients to learn about our services, find the best clinician to address the challenges the client is facing, help the client understand available insurance benefits, and secure an appointment with one of our expert providers. Behind the scenes, our talented CCCs are the heart and soul of our services, partnering with every team at our agency to facilitate a seamless experience for our clients.

FULL TIME

Salary Range: $42,000-$47,000 annually Reports To: Director of Client Relations Location: Clevland, Ohio Major Duties and Expectations of Client Care Coordinator Completes intake for Audiology and Speech-Language Pathology (SLP) clients and maintains accurate records in the Office Management System (OMS) system (Counsel Ear) Verifies insurance coverage, authorizations, and approvals. Verifies referral authorization requirements. Tracks authorized visits. Collects and posts charges and payments to account at the time of the visit. Reconciles discrepancies. Collects co-pays and fees. Ensures client paperwork is current and is uploaded to the OMS system. Appeals insurance denials of service. Creates bank deposit slips and deposits payments to the bank on a regular basis Investigates and resolves discrepancies Provides administrative support to clinical staff and other CHSC employees as needed: Greets visitors, clients, etc., and directs to appropriate staff. Answers incoming telephone calls. Schedules Speech-Language Pathology (SLP) and Audiology appointments. Orders office supplies. Obtains, sorts, and delivers office mail. Types, files, faxes, etc. data and information as requested. Maintains client files in a prompt and orderly fashion. Handles shipping and receiving of hearing aids and other small equipment. Perform daily calibration checks of audiology equipment Oversees office facilities: Arranges for the opening and closing of the office ensuring proper security is maintained. Contacts Facilities Supervisor regarding maintenance of physical premises. Contacts IT / tech support regarding hardware/software issues. Contacts vendors for malfunctioning office equipment. Maintains petty cash Other duties as requested by supervisor. Preferred Education/Experience/Skills A 4-year degree in office management/ healthcare management or its equivalent in experience (3-4 years working in a medical office) Commitment to an excellent customer experience Strong organizational and interpersonal skills (verbal and written) Ability to multi-task and follow a task through to completion with multiple distractions. Computer competency in Microsoft Office Suite Cleveland Hearing & Speech Center (CHSC) is an equal opportunity employer with a long-standing record of non-discrimination in employment. CHSC selects the best qualified individual for the job based on job-related qualifications regardless of race, color, religion, creed, national origin, ancestry, disability, sex or age. CHSC Retains The Right To Insist On a Drug And Alcohol Free Environment In Order To Ensure Employee Safety, a High Level Of Productivity And To Reduce Absenteeism. I Understand That At Any Time After I Am Hired, CHSC May Require Me To Submit To, And Disclose To CHSC The Results Of, Fair And Reasonable Tests Whenever: CHSC has reasonable cause to suspect that an employee’s work performance or attendance is negatively affected by the employee’s use of alcohol or any controlled substance; the employee is observed using a controlled substance while conducting business on behalf of CHSC; the employee is undergoing or has recently completed treatment for alcohol or controlled substance dependency as part of a post-treatment employment agreement. I understand that an offer of employment from CHSC may be made contingent on my passing a job‑related physical examination that includes testing for the presence of controlled substances and/or obtaining body tissue or fluid samples and analysis of them. I have read, understand and agree to this information. “At Will” Employment If hired, your signature below constitutes your agreement to the following: All employment by CHSC is “at will” under the laws of the state of Ohio. This means that your employment with CHSC is not for any express or implied duration and can be terminated with or without cause, and with or without notice at any time, at the option of either CHSC or yourself. Because neither you nor CHSC has entered into any implied or express contract of employment for a given period of time and your employment is voluntary, you are free to resign at any time. In turn, the organization may terminate your employment, at its sole discretion, with or without cause at any time. Additionally, your signature below constitutes your certification that all the information provided by you on this application for employment is complete and correct to the best of your knowledge. You authorize CHSC to verify the accuracy of all information you have provided herein. Your signature further constitutes your authorization for CHSC to investigate the facts submitted and for those with relevant information, including, but without limitation, physicians, hospitals, schools, law enforcement agencies and any prior employers, to provide such information to CHSC, and you release them from any liability for doing so. Furthermore, you understand that any falsification of information on this application is grounds for non-selection, or for termination from employment if you are hired, regardless of time of discovery. Upon your acceptance of employment, you agree to abide by all applicable CHSC rules, regulations and policies. If you have any questions regarding the above Alcohol, Controlled Substance and Physical Examination Information, please contact the office before your final interview. #J-18808-Ljbffr Cleveland Hearing & Speech Center