Customer Service Coordinator

Customer Service Coordinator

Are you ready to be the backbone of a fast-moving logistics operation? Do you thrive in high-energy environments where your attention to detail, customer focus, and communication skills truly make a difference? At Jillamy Packaging and Warehousing, we're looking for a Customer Service Coordinator to join our team and take on a critical role in ensuring smooth day-to-day operations. You'll be the friendly face (and voice!) our customers rely on, while managing logistics details that keep things running seamlessly.

What You'll Do:

• Be the key liaison between our customers, carriers, and internal teamsscheduling trucks, confirming shipments, and solving any issues that pop up.
• Enter and tender loads, follow through on problem resolution, and support both current and potential customers.
• Create and manage essential shipping documents like Pick Tickets and Bills of Lading (BOLs).
• Pull inventory from our 3PL partners and keep our systems updated with timely, accurate data.
• Monitor inventory levels and flag any discrepancies.
• Deliver regular and ad hoc reporting with precision.
• Follow and enforce Standard Operating Procedures (SOPs) and compliance standards.
• Maintain well-organized, up-to-date documentation and digital records.
• Support safety, operational excellence, and continuous quality checks.

Requirements

What You Bring:

• Minimum 1 year of experience in a warehouse, contract packaging, or customer service role.
• High School Diploma or equivalent required.
• Ability to lift up to 50 pounds (with equipment or assistance).
• Excellent communication, organization, and problem-solving skills.
• Comfortable multitasking in a high-volume, deadline-driven setting.
• Experience with Microsoft Office and logistics-related technology.
• A calm, professional demeanoreven under pressure.
• A commitment to punctuality, safety, and team collaboration.
• Authorization to work in the U.S.

What We Offer:

• Competitive pay + annual performance reviews
• Medical, Dental, Vision, and Rx plans
• 401(k) with employer match
• Short- and Long-Term Disability Insurance
• Voluntary Life/AD&D coverage
• Paid Time Off + Holidays
• Direct Deposit + Employee Support Programs

Equal Opportunity Employer Jillamy, Inc. is proud to be an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workplace. We do not discriminate based on race, religion, gender, national origin, age, disability, veteran status, or any other legally protected status. If you require a reasonable accommodation during the application process, please contact our Human Resources Department.