Commercial Portfolio Manager (Housing Management)

Program Administrator - Resident and Community Services Join the Denver Housing Authority (DHA), a leader in providing affordable housing and creating thriving communities in Denver. As a dynamic organization committed to enhancing the quality of life for residents, we focus on innovation, collaboration, and excellence in service delivery. With a strong emphasis on community engagement and sustainability, DHA is dedicated to a best-in-class work environment while addressing the housing needs of our city. If you're passionate about making a positive impact and want to contribute to meaningful projects that empower individuals and families, we invite you to explore career opportunities with us. This role is classified as Exempt and non-Union. The salary range is from $89,364 up to $111,705 /annually depending on skills, experience, and certifications/licenses. Summary of Job This position is involved in all aspects of day-to-day operations of the Housing Authority of the City and County of Denver's (DHA's) commercial property portfolio, including but not limited to marketing, commercial leasing, commercial lease enforcement, commercial lease renewals, financials, tenant relations, maintenance and repairs, security, janitorial services, landscaping and snow removal services. The position is responsible for procurement tasks related to purchasing of materials and services in accordance with DHA's Procurement Policy and Federal and State regulations. Maintains high occupancy at all DHA commercial properties through active marketing and working in conjunction with DHA's on-call broker. Manages tenant relations by providing excellent customer services support. Responds to tenant requests and concerns in a timely and courteous manner. Generates work orders directed to vendors or maintenance staff to address tenant requests. Provides follow up to ensure satisfactory resolution and ensures 24-hour emergency coverage for property at all times. Conducts periodic inspections of vacant lots, outdoor common areas, and tenant spaces to ensure compliance with leases and proper upkeep of property. Maintains documentation and file compliance for all property and tenant files. Negotiates leases and responsible for administering tenant occupancy including proving new tenants with introduction letter outlining all protocols, procedures and expectations for compliance with all rules and regulations. Coordinates with leasing agents and brokers on an as needed basis. Assists Housing Management Division leadership with establishment of Property Management Plan, Preventative Maintenance Policies and Procedures, and Property Operations Manual. Ensures price and cost analysis is performed, as needed. Serves as representative on various procurement contracts, as assigned. Provides direct supervision of assigned staff to include but not limited to performance, scheduling, job-related training, and coaching. Must respond to after-hours emergency calls. Other duties as assigned. Minimum Qualifications Bachelor's degree in business, public administration, management, or related field. A combination of appropriate education and experience may be substituted for the minimum educational requirements. Minimum of five (5) years' experience managing commercial office and/or retail property. Licenses and/or Certifications LEED Certification, preferred Must have a valid Colorado driver license. Maintain driving record in accordance with DHA Policy. Knowledge, Skills Ability to problem solve with minimal supervision. Demonstrated high level of initiative and proactive. Ability to interpret and analyze data including but not limited to regulations, instructions, reports, charts, etc. Exercise high degree of initiative, judgement, and discretion in carrying out the work functions. Proficient in MS Suite applications Knowledge of safety practices and procedures. Ability to effectively negotiate at different levels of vendor and contract management responsibly. Working Conditions Primarily operates within an office environment and is subject to varying and unpredictable situations. May require visiting and inspect properties, as well as monitor various aspects of property management. Physical Demands: climbing steps, walking various areas of buildings, sitting for extended periods, ability to lift up to 25 pounds. May experience high levels of stress resulting from human interactions, long and irregular hours, a high volume of work, and frequent interruptions. At the Denver Housing Authority, we understand that not everyone may meet every qualification outlined in this job posting. We strongly encourage individuals from all backgrounds to apply, as we value diverse experiences and perspectives. We consider comparable experiences and skills, and we believe that a workforce reflective of the communities we serve is essential to our mission. If you are passionate about making a difference and believe you can contribute to our team, we would love to hear from you! #J-18808-Ljbffr Denver Housing Authority