Restaurant Director

Chick-fil-A - Urgent Hiring for Restaurant Director! Are you ready to thrive in a dynamic work environment where leadership and teamwork are at the forefront? Do you want to join a fun and people-focused team that truly values your contributions? If so, this is the perfect opportunity for you! At Chick-fil-A Alliance, working with us is more than just a job; it's a chance to develop your leadership skills while making a positive impact in your community. As a highly skilled Restaurant Director, you'll play a crucial role in creating an exceptional guest experience and leading a talented team. Join us and enjoy flexible schedules, paid time off, and a variety of benefits that support your well-being. Key Responsibilities Champion an outstanding guest experience by leading both FOH and BOH teams to consistently rank in the top 10% of all Customer Experience Metrics (CEM) , including fast service, cleanliness, order accuracy, and overall satisfaction (OSAT). Optimize throughput and operational flow, aiming to maintain an average Speed of Service under 4 minutes across all dayparts. Lead from the floor, using real-time coaching and feedback to elevate team performance, maintain alignment, and uphold our brand promise with every guest interaction. Cultivate a culture of excellence and ownership , ensuring all team members understand and deliver on service and operational standards. Build and sustain fully staffed operations across all areas, actively developing a pipeline of capable Trainers and Team Leaders who are ready to step into greater leadership. Leverage technology and digital tools to increase Chick-fil-A digital app usage and drive a consistent increase in digital sales, equipping the team to engage guests and promote mobile ordering and upsell opportunities. Establish a structured rhythm of performance management , providing formal evaluations twice a year for all leaders, accompanied by clear goals and personalized development plans. Ensure operational excellence through systems and accountability , maintaining Smart Shop scores of 95% or higher along with an ELITE Food Safety score. Qualifications Open schedule availability. Ability to lift and carry 10-65 lbs regularly. Capability to stand for extended periods. Commitment to a full-time position (40-45 hours/week). Why Join Us? Comprehensive health benefits including dental and vision insurance. 401k plan to help secure your future. Employee discounts and bonuses. Paid training to enhance your skills. Location: Alliance (OH) 2381 W State St, Alliance, OH 44601, USA Ready to take the next step in your career? Apply now and be a part of something special at Chick-fil-A! Working at a Chick-fil-A restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities. #J-18808-Ljbffr