Online Associate

About us:

Kiva is a global nonprofit, founded in 2005, with a mission to expand financial access and help underserved communities thrive. Kiva unlocks capital for borrowers through crowdfunded loans supported by individuals around the world. Lenders on Kiva can start with as little as $25 to support causes that matter most to them, whether that’s gender equity and support for women, refugees, climate change, small businesses, agriculture, and more. As we work toward our mission, Kiva invests in building and retaining a global team of talent to add to our values-driven and digital-first culture. Our organization is supported by over 700 volunteers and 130+ full time employees dispersed around the world, as well as within team hubs located in San Francisco, Nairobi, Bogota, and Bangkok. Insist that others support you and hold you accountable. Take Risks and dream big. Inclusion. Equity. Diversity. - Cherish diversity and respect each other. The

Social Media Associate

plays a pivotal role in amplifying Kiva’s mission, advancing its brand, and maximizing engagement across digital channels. This role is responsible for developing and executing a comprehensive social media strategy that resonates with Kiva’s diverse audiences and supports cross-functional goals. Manager of Growth and Lifecycle, this individual will oversee day-to-day content planning, creation, and scheduling; leverage data and trends to optimize channel performance; and ensure Kiva’s digital presence is consistent, engaging, and aligned with organizational priorities. With a mix of creativity, data-savviness, and cross-team collaboration, this role ensures Kiva remains at the forefront of digital storytelling and community engagement. Kiva’s primary social media channels are Instagram & Facebook. Once onboarded, the Social Media Associate will make recommendations for potential channel expansions to YouTube, Pinterest, Reddit, TikTok, or others. This role works closely with the Creative team to plan engaging and informative content to share on our channels. The Social Media Associate will not be expected to design art assets for our channels, although design skills would be a plus. At this time, we can only consider applicants with authorization to work in the United States on a permanent, full-time basis; Strategy and Content Management– 40%

Help define our strategy for oursocial media profiles, bringing them all into compliance with best practices and recommending a scheduling cadence for each. Manager to build a program to maintain relationships with paid influencers, encouraging organic participation and deepening partnerships. Manager to support our paid social media goals through our organic channels and gain efficiencies in content creation across paid and owned social. Plan, pitch, and manage the design and copywriting process of new content for our organic social media channels. Build organic strategy for expanding to new channels in partnership with Sr. Manager, in service of our growth and lifecycle goals. Coordinate with the Creative team Project Manager to source evergreen assets, with the Communications Manager to source Kiva blogs, thought leadership narratives, and impact report assets, and use all content types to build and execute content schedules across platforms. Participate in annual marketing campaign planning such as Giving Tuesday and donation drives, adapting campaign content to Kiva’s social media channels. Maintain an understanding of each channel’s algorithm changes, ensuring that we adapt our content and strategies as the platforms evolve. Keep each social profile organized, up-to-date and presentable, including managing pinned or featured posts, about sections, and developing new content that makes it easy for new users to understand who Kiva is. Social Publishing & Scheduling – 30%

Serve as the administrator of Kiva’s Sprout social account to manage social media post scheduling, trend tracking, and performance reporting. Document planned posts on the Growth & Lifecycle team’s content calendar, ensuring clear communication across our various marketing channels. Maintain accuracy in publishing calendar and flag gaps or inconsistencies. Community Monitoring & Engagement – 10%

Respond to routine inquiries and comments in alignment with brand voice and guidelines. Engage with relevant page interactions to support visibility and audience growth. Consult with the Communications team when needed to escalate comments or DMs to the correct person at Kiva. Performance Reporting – 20%

Compile monthly social performance reports across platforms. Share insights with the Growth & Lifecycle team to inform ongoing content planning. 2+ years of experience managing social media publishing and community engagement ~ Demonstrated experience in social media management for established brands (nonprofit or corporate) ~ Experience with Sprout Social or similar social management platforms ~ Experience with Canva and with implementing brand guidelines into designs ~ Clear, professional written communication skills ~ A work-from-home position; A comprehensive, industry-leading benefits package including health, dental, and vision insurance, parental leave, professional development, 401k matching, and unlimited PTO. Join us and help us achieve our mission! We will only accept applications directly from candidates.