Social Media Community Manager

Social Media Community ManagerImmediate need for a talented Social Media Community Manager. This is a 06+months contract opportunity with long-term potential and is located in Mountain View, CA (Hybrid).Key Responsibilities:Handle day-to-day community moderation of multiple community forums and groupsDrive the customer success community strategy to deliver a consistent customer-facing tone & voiceChampion the voice of the customer both internally and externallyAdvocate, build, and nurture community programs to drive community health through engagement and delivering customer valueIdentify emerging issues and themes to drive a rapid, coordinated response across product management, marketing, and customer successManage multiple projects simultaneously, using strong communication skills to set expectations appropriatelyKey Requirements and Technology Experience:3+ years of social media community management experience in B2B, including metrics reporting, social listening, and social copywritingExperience and understanding of online communication: forums, group chats, and social mediaDeep customer empathy and a passion for continuously engaging with customers across social and community channelsExcellent verbal and written communication skills that allow you to engage professionally, respectfully, and clearly with othersExperience with Khoros Community and Care social and community management toolsCuriosity and commitment to testing new ideas and innovating to drive business resultsAbility to tell a compelling story that is backed by data and experienceEffective communicator, presenter, and negotiator