Store Leader In Training Ace Hardware - Southern NJ District

Bolster Hardware LLC. is hiring a Store Leader in Training to join our operations team. With  many exciting acquisitions and growth plans in the works, there's plenty of  opportunity to have a significant impact now, and on the next chapter of the  company. This is a job where you can make your mark. 

About Us 

At Bolster we strive to be the best place to work and shop within our local communities. We are seeking individuals who share our passion for training, developing, and leading people. Our goal is to develop you into such a world class p eople manager that any organization would want to hire you away from us. Our  challenge is to keep you so invigorated and highly engaged with our company that  you will never want to leave. We as a team will be at our highest level of success  when we approach every one of our employees with the same elite goal of coaching  to their highest level of performance and the same challenge of engaged retention  is present. 

About the Job 

The Store Leader in Training upholds the Core Values as determined by the management team. Store Leaders are responsible for the complete day-to-day operation of the  store. Store Leaders are responsible for maximizing store sales and profitability,  along with minimizing expenses while ensuring that the store is optimally stocked  and merchandised, and to Amaze Every Customer Every Time. A store Leader  contributes to the growth and development of the management team and store  associates.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

SALES AND OPERATIONS 

• Delegate daily workload among associates to meet merchandising and  visual presentation standards. 
• Hire, train and develop retail staff with goals for growth and success in  their positions, provide ongoing performance feedback and recognize  accomplishments 
• Review all store evaluations with store management team and staff to  identify opportunity areas and correct all issues with a sense of urgency. 
• Coordinate the overall supervision of staff to ensure sales performance  goals are met and company procedures are followed accurately. 
• Conduct associate evaluations as per company standards to provide  feedback for improvement, praise and recognition, and growth opportunities. 
• Develop and implement an in-store marketing including promotions,  events and seasonal merchandising based on store needs
• Complete merchandising updates according to Bolster standards. 
• Work with vendors to develop merchandising strategies for products and  have them assist with their plan-o-gram and updates 
• Forecast scheduling needs to meet customer demand and create work schedules. 
• Monitor payroll to ensure compliance with established budgets and take  corrective measures as necessary. 
• Review staffing strengths and opportunities with HR/Ops Directors prior  to additions or terminations. 

CUSTOMER SERVICE 

• Promote Customer Service as The #1 Priority. This must be accomplished  on a daily basis through observing, monitoring and coaching associate’s  performance and interactions on the sales floor. 
• Regularly promote and teach “Amaze Every Customer Every Time” while  leading by example and coaching. 
• Use huddles, communication boards, and store meetings as the means to  communicate the store’s performance, and educate, engage and motivate the  team. 
• Drive customer satisfaction by ensuring that all customers are  acknowledged, customer needs are met, and concerns are resolved quickly. 
• Review all customer service measurement reports (e.g., Customer  Engagement Survey, Employee Engagement results, etc.), and work with the team  to identify opportunities in an effort to sustain or improve overall service levels and  store environment. 
• Document at least one (1) Observation per associate monthly and  provide coaching in order to ensure consistency of service to all customers. 

INVENTORY 

• Maintain accurate inventory at all stages through on-hand integrity,  daily receiving and transfers, store communication, product mix and flow, and  adhering to (Company Name) best practices, metrics and deadlines 
• Utilize available inventory reports to reduce shrinkage, maintain  appropriate stock levels and maximize inventory accuracy. 

COACHING AND TRAINING 

• Work on your professional development through leadership training  opportunities (self-directed learning, local business events, Ace learning and  industry events, etc.). 
• Identify appropriate training for store associates and oversee all training  requirements for all associates (e.g. New-Hire orientation, on-the-job training,  vendor training, etc.). 

SAFETY, COMPLIANCE AND STORE ENVIRONMENT 

• Enforce safety policies and procedures, and serves as role model for  safety. 
• Enforce store environment procedures to ensure and maintain the best  store appearance. 
• Conduct preventative safety and fire inspections, and take appropriate  actions to correct all issues. 

POSITION REQUIREMENTS 

• High School Diploma or General Education Degree (GED); or, an  equivalent combination of education and experience. Bachelor degree preferred. 
• Minimum of 3 years of leadership experience in a retail setting. 

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES 

• Must have good verbal and written communication skills 
• Ability to provide motivation and leadership to associates storewide in a  fair and impartial manner. 
• High degree of analytical skills, and the ability to delegate and be self directed. 
• Excellent written and verbal communication skills
• Strong organizational, time management, and project management skills 
• Technically skilled in basic retail computer systems including related  software 
• Develop and maintain client relationships and strategic partnerships 
• Dress according to company policy 
• Possess valid in-state driver license with an acceptable driving record in  accordance with company’s insurance carrier’s standards 

PHYSICAL REQUIREMENTS 

The minimum physical requirements for this position include: 

• Ability to stand for an extended period of time, walk, reach, and bend  to perform job duties 
• Move and handle merchandise up to 40 pounds, and fixtures throughout  the store, which entails lifting and perform all functions as set forth 

Job responsibilities may change based on the needs of the business. 

What To Expect 

You can expect a mindful onboarding process with structured onboarding time. You  can expect a team that listens. You can expect to be depended on and the freedom  to do your best work. We build our teams and our company for the long haul, so you  can build a meaningful, purposeful, and sustainable career here if you choose to. 

Pay and benefits 

Our company will offer a competitive and comprehensive salary, bonus, and  benefits package. 

How to apply 

We encourage applicants from all backgrounds to apply for a job where you can do  the best work of your career. 

Please note that due to the number of applications we receive for open positions,  we’re unable to offer individual feedback during the screening process. 

We appreciate you giving us that consideration, and we promise to give you our full attention in return. We look forward to hearing from you!