Call Center Specialist- Healthcare

FlexStaff is seeking temporary Call Center Representatives for our client, a leading physical therapy provider with an extensive network of locations in the NYC Metropolitan area. They are seeking candidates with Epic experience to be responsible for scheduling appointments, verifying insurance information, updating demographics, and informing patients of necessary documentation for health center visits.

Key Details:

• Temporary Role to run approximately 3 months
• Location: Garden City, Nassau County (100% onsite)
• Hours: 40 hours/week
• Pay Rate: $20-22 hour
• Call center hours are between 8am-8pm. We are seeking candidates who are available to work an 8-hour shift within these operational hours.

Job Summary

Under direct supervision of the Patient Satisfaction Manager, the call center representative is responsible for assisting in our commitment to provide our patients with stellar patient experience by ensuring the highest quality and compassionate care.

Responsibilities:

• Effectively communicate changes to administration procedures of the front office, including telephones, processing, scheduling, and verifications.
• Route escalated calls to the appropriate department and personnel.
• Complete tasks surrounding the nature of the call and provide the highest level of patient care and support.
• Schedule appointments based on availability and continuity of care, verify insurance information, updates demographics, and inform patients of necessary documentation for health center visits.
• Maintains strict confidentiality; adheres to all HIPAA guidelines/regulations.
• Answer a high volume of calls

Requirements:

• High School Diploma or equivalent
• Strong customer service skills; ability to diffuse client frustrations
• Excellent interpersonal and communication skills
• Ability to use logic and problem-solving skills to resolve issues
• Ability to work independently under tight deadlines in a rapidly changing environment
• Excellent time management and organizational skills