Treatment Engagement Specialist/Clerk

Treatment Engagement Specialist/Clerk

The Community Service Board of Middle Georgia is dedicated to providing those we serve with quality innovative behavioral healthcare in a recovery-based environment. CSB of Middle Georgia is recognized as a state leader in comprehensive behavioral healthcare providing integrated cost-effective services. CSB of Middle Georgia is located in Dublin, Georgia, and the agency currently serves residents of Bleckley, Dodge, Johnson, Laurens, Montgomery, Pulaski, Telfair, Treutlen, Wheeler, and Wilcox counties in Georgia; and in our Ogeechee Behavioral Health Division, serving residents of Burke, Emanuel, Glascock, Jefferson, Jenkins, and Screven counties in Georgia. We value Quality, Professionalism, Person-Centered, Recovery, Teamwork, Improvement, Accountability, Management of Practicing Information, Wellness, and Financial Stability.

LOCATION: Eastman, GA (Dodge County)

The Community Service Board of Middle Georgia's Eastman Annex services both Child & Adolescents as well as Adults with Behavioral Health Diagnoses. The Treatment Engagement Specialist/Clerk will handle all administrative tasks as well as assist any mental health or medical staff as needed. CSBMG is seeking a professional individual who has strong communication skills and provides exceptional customer service. Overall, this is a fast-paced and high-volume position that heavily features the use of phone correspondence.

Responsibilities of the Treatment Engagement Specialist/Clerk

Serve as the first point of contact for internal and external contacts and clients.

Communicate effectively with staff across various programs.

Duties will vary based on clinical and agency needs and will include:

• Answering telephones, screening calls, forwarding, and taking messages.
• Scheduling clients for all staff.
• Performing administrative tasks such as handling packages, mail, filing paperwork, faxing, and photocopying.
• Providing general administrative support to program staff.
• Assist with maintaining the building, including coordinating office services such as maintenance and cleaning.

Provide basic case management support, which may include:

• Assisting clients with completing forms, gathering required documents, and navigating internal processes.
• Conducting follow-up calls to check on client needs, appointment reminders, or service coordination.
• Supporting staff in coordinating referrals or collecting information needed for services.

Complete accurate and timely documentation, including:

• Entering client interactions, updates, and outcomes into electronic systems.
• Maintaining organized records and ensuring documentation meets agency standards.
• Other duties as assigned.

Here are some of the things we require:

• High School Diploma/GED Equivalent
• Valid Georgia Driver's License
• Effective verbal and written communication skills
• Strong interpersonal skills and the ability to work effectively with diverse communities
• Ability to work independently and in collaboration with others
• Experience with Microsoft 365 Office Products
• Ability to organize, prioritize and meet deadlines accordingly

Here's what would put you over the top:

• Bachelor's Degree in a related field (psychology, social work, counseling, etc.)
• Previous secretary or administrative experience
• Previous case management experience

Benefits of Working with CSB of Middle GA:

As a member of our team, you will enjoy our total rewards package to help secure your financial future and preserve your health and well-being, including:

• Medical, Dental & Vision Plan Options!
• Generous Paid-Time Off Policy with Flexibility Companywide!
• 401(k) Plan with Company Match!
• Short- & Long-Term Disability Plans!
• Access to our Employee Assistance Program (EAP)!
• Paid Training Time!
• Opportunities for Career Growth & Advancement!
• Paid Lunch Breaks*
• & So Much More!

At this time, CSB of Middle Georgia will not sponsor a new applicant for employment authorization for this position.

*Please note that paid lunches are only for select positions that must assist individuals with eating needs at typical meal periods*

Full Time - Monday- Friday - 8:00am-5:00pm