Guest Service Specialist
Stash Talent Services
Guest Services
Mauna Lani - Auberge
Location: Hawaii Island / Waikoloa
Initial Employment: Contract with strong potential for permanent hire
We are working with a premier luxury resort on Hawaii Island that is looking to add two experienced Guest Services leaders to its team. These positions will initially join the resort on a temporary basis, with the opportunity to transition into permanent Guest Services Manager positions.
This is a highly visible, guest facing leadership role responsible for helping manage the arrival and departure experience at the resort. The ideal candidate will have strong hospitality experience, leadership ability, and a genuine passion for creating an exceptional guest experience.
Responsibilities:
Oversee daily guest services and front drive operations, including Bell, Valet, and Hotel Driver services
Maintain a strong presence with guests and ensure smooth arrivals and departures
Personally assist VIPs, returning guests, and guests requiring special attention
Lead, coach, and support Guest Services team members
Handle guest concerns and service recovery situations professionally
Coordinate transportation logistics and special guest requests
Review upcoming arrivals and help anticipate guest needs
Work closely with Front Office, Concierge, Housekeeping, Security, Engineering, and other resort departments
Support scheduling, training, staffing, and general department operations
Ensure luxury service, safety, and presentation standards are consistently maintained
Qualifications:
At least 2 years of experience in Guest Services, Front Office, Front of House, or a related hospitality environment
Previous leadership or supervisory experience
Strong guest service and communication skills
Comfortable working in a fast paced, highly visible luxury hospitality environment
Experience with Opera or ALICE is preferred
Valid US driver's license and ability to safely operate and park various vehicle types
Luxury hotel or resort experience is strongly preferred
This is a great opportunity for someone who wants to join one of Hawaii Island's premier luxury hospitality environments and potentially grow into a permanent leadership position.
$40 per hour
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