Go! Store Manager

Store Manager

The Store Manager must be a strong leader that is responsible for overseeing the day-to-day operations of a store that includes understanding of KPI's and sales data. Be proactive in meeting sales goals by training staff to be proficient with their roles while providing feedback that leads to high levels of customer satisfaction.

Essential Functions

Leadership

• Drive team morale by celebrating successes involving great employee performance, achievement of sales goal, great attention to detail, etc.
• Give staff financial goals and sales targets to meet on a scheduled basis
• Evaluating staff based on performance-based metrics
• Deal with all issues that arise from staff or customers (complaints, grievances etc.)
• Be a shining example of a professional with high performance

Retail Sales

• Meet sales goals by training, motivating, mentoring and providing feedback to sales staff.
• Be aware of our consumer marketing initiatives
• Participate in our promotions to maximize sales
• Ensure high levels of customer satisfaction through excellent service
• Drive sales and provide a great experience for guests
• Work with your Area Sales Manager to maximize sales results
• Merchandise the product and follow our visual direction and standards
• Create an Active Selling environment

Staff Management

• Hire a great team
• Train your staff to provide outstanding customer service and train your staff on these standards
• Manage staff payroll and schedules, including store payroll budget
• Performance evaluations and metrics
• Monitoring the performance of personnel and provide coaching and feedback as needed
• Talent management
• Work with HR with all employee relations, disciplinary issues and terminations

Store Operations

• Make daily bank deposits
• Manage the store, inventory, loss prevention etc.
• Abide by company policies, procedures and represent the company in a positive fashion
• Ensure the store meets health and safety regulations and company processes
• Assemble the store
• Manage the store openings and closing
• Adhere to mall guidelines and continue the great relationships Go! Calendars, Games and Toys has fostered with the malls
• Collect guest e-mail addresses through text to join

Requirements

Qualifications/Basic Job Requirements

• Proven successful experience as a retail store manager with sales focus
• 1+ years of retail experience / management experience
• Proven ability to drives sales
• Excellent problem-solving abilities
• Create a customer focus environment
• Strong organizational and strong leadership skills
• Good communication and interpersonal skills
• Enthusiasm about being an impactful and innovative leader
• Self-motivated, passionate about the work you put out, lead with optimism and a solution-oriented mindset
• High integrity, accountability, reliability, and responsible individual who is open to feedback
• Knowledge in retail operations, sales, customer service, merchandising, inventory control, and loss prevention
• Excellent knowledge of retail management POS systems, basic computer skills, and Microsoft office
• Able to perform basic math functions
• Flexible and strives in fast paced environment
• Attention to detail

This job description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualification may vary based on assignment or group.

Go! Calendar Holdings, LLC is an equal opportunity employer and does not discriminate against individuals on the basis of race, gender, age, national origin, religion, marital status, veteran status, or sexual orientation.