Tolling Industry Management Consulting Principal Director

Tolling Industry Principal Director

Accenture is a leading solutions and services company that helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed across the enterprise, bringing together the talent of our approximately 786,000 people, our proprietary assets and platforms, and deep ecosystem relationships. Our strategy is to be the reinvention partner of choice for our clients and to be the most client‑focused, AI‑enabled, great place to work in the world. Through our Reinvention Services we bring together our capabilities across strategy, consulting, technology, operations, Song and Industry X with our deep industry expertise to create and deliver solutions and services for our clients. Our purpose is to deliver on the promise of technology and human ingenuity, and we measure our success by the 360° value we create for all our stakeholders. Visit us at accenture.com.

You Are:

If you love solving challenges and not just studying them, then Accenture Strategy & Consulting is the right place for you. Join us to develop your ideas into provocative points of view and transformative insights that help shape industries. You'll work with an amazing and diverse mix of world‑class experts with access to one of the most robust portfolios of capabilities and ecosystem relationships in the industry. Together, you'll do so much more than consult.

The Work:

Coming here means future‑proofing your career and going as far as your ambition takes you. Becoming a tech‑savvy, well‑rounded, multi‑disciplined and market‑relevant advisor doesn’t happen by chance. We invest in training and development in a big way, so you can build your future along with ours, creating an impactful career unique to you. Ultimately, we believe we are greater than me and that diverse perspectives lead to the best solutions. Joining Accenture means you will learn, innovate and lead, and together we will improve the way the world works and lives. Management Consulting professionals design and implement process and change interventions that integrate strategy, technology, and people to enable process improvements that create value for clients. People in our Public Service group serve an array of clients across state and local government, non‑profit, and transportation and tolling industries.

People in Strategy & Consulting drive profitable growth by developing market‑relevant insights to increase market share or create new markets. They progress through required promotion into market‑facing roles that have a direct impact on sales.

The Tolling Industry Principal Director is a recognized thought leader and senior practice builder who brings unparalleled expertise in tolling domain knowledge, industry strategy, and transformational program delivery. The Principal Director is accountable for driving the growth of Accenture’s tolling consulting practice—originating and closing new client relationships, shaping and winning large‑scale opportunities, and delivering transformational outcomes across the full tolling ecosystem. This leader sets the strategic direction for engagements, mentors the next generation of tolling consultants, and serves as a trusted advisor to agency executives and government leaders navigating the most complex challenges in the industry.

Ability to travel 75%–100%.

Here’s What You Need:

• A minimum of 12 years of high‑value consulting experience with proven expertise in the tolling, transportation, or public sector industries.
• A minimum of 12 years of public service or transportation industry experience, including substantial tolling‑specific work.
• Mastery‑level tolling domain knowledge across the full ecosystem: back office systems (enterprise billing, customer account management, interoperability hubs, financial reconciliation, violation processing, and enforcement); customer service operations (multi‑channel service delivery, digital transformation, contact center strategy, escalation frameworks, and equity considerations); and roadside systems (tolling technology architecture, gantry and lane systems, transponder and tag management, tolling enforcement technologies, and emerging vehicle detection platforms).
• Comprehensive, current understanding of the tolling industry competitive landscape—including deep familiarity with major technology vendors and system integrators, peer agency strategic initiatives, emerging market entrants, and the regulatory, legislative, and policy environment shaping tolling at the state and federal level.
• Demonstrated ability to qualify, shape, and drive large‑scale new business opportunities within the tolling sector, including leading proposal development, executive‑level positioning, oral presentations, and strategic partnership negotiations.

Bonus Points If:

• You hold a bachelor’s degree or advanced degree in a related field.
• You have industry strategy and consulting thought leadership, with a track record of bringing transformative insights to clients and to the broader industry.
• You have authoritative understanding of the challenges and opportunities facing the tolling industry, including but not limited to: multi‑agency and multi‑state interoperability, revenue leakage and violation enforcement strategies, the transition to cashless and all‑electronic tolling, customer equity and accessibility, workforce modernization, and the long‑term sustainability of toll‑funded infrastructure.
• You have served in an executive advisory capacity for a major tolling authority or state DOT.
• You have led the development of new tolling market strategies, business development playbooks, or industry‑specific service offerings.
• You have experience structuring and leading P3 (public‑private partnership) arrangements, major tolling system procurements, or complex multi‑agency program governance structures.
• You have deep knowledge of and ability to advance new innovations within tolling—including connected and autonomous vehicle tolling, open tolling architectures, AI‑driven customer and operations platforms, tolling‑as‑a‑service business models, real‑time data analytics for revenue management, and mobility‑as‑a‑service integration.
• Proven ability to lead and inspire large, matrixed, multi‑disciplinary teams across client personnel, technology partners, subcontractors, and internal practice resources—modeling collaborative leadership and fostering a team‑first culture.
• Experience with public speaking, publications, trade journal coverage, or active participation in trade associations relevant to the tolling industry (e.g., IBTTA, TRB, AASHTO, state tolling coalitions).
• You have experience mentoring and sponsoring senior consulting talent and building high‑performing tolling practice.

Compensation and Benefits

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long‑term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. The job posting will remain open until 07/10/2026.

• California: $163,000 to $434,000
• Cleveland: $150,900 to $347,200
• Colorado: $163,000 to $375,000
• District of Columbia: $173,500 to $399,300
• Illinois: $150,900 to $375,000
• Maine: $138,800 to $319,400
• Maryland: $163,000 to $375,000
• Massachusetts: $163,000 to $399,300
• Minnesota: $163,000 to $375,000
• New York: $150,900 to $434,000
• New Jersey: $173,500 to $434,000
• Virginia: $150,900 to $399,300
• Washington: $173,500 to $399,300

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Accenture is an EEO and affirmative action employer of veterans and individuals with disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women.

Accommodation Statement

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.

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