Key Account Manager Manufacturing / OEM

Job Description

Job Description

Strategic Sales Account Manager – Manufacturing / OEM

Location: Franklin, IN
Salary: $70,000–$80,000 annually, depending on experience
Job Type: Full-Time | Direct Hire

First Call Direct Hire is seeking an experienced Key Account Manager with manufacturing, OEM, or industrial B2B account management experience for a growing manufacturing organization in Franklin, Indiana.

We are specifically seeking a professional who has managed established manufacturing customer accounts, developed long-term OEM relationships, negotiated pricing and commercial agreements, and partnered with internal manufacturing and engineering teams.

This is not a traditional outside sales or cold-calling position. This is an inside, On-site position.  The primary focus is strategic account management, customer retention, commercial negotiations, and growing existing customer relationships.

The ideal candidate understands manufacturing customer requirements, RFQs, account profitability, and the importance of building strong, long-term customer partnerships.

Key Responsibilities

• Manage and grow assigned strategic manufacturing and OEM customer accounts.

• Serve as the primary point of contact for key customer relationships, purchasing teams, and decision-makers.

• Develop and execute strategic account plans focused on customer retention, profitability, and long-term growth.

• Identify additional business opportunities within existing accounts and support new customer opportunities.

• Coordinate customer RFQs, quotations, pricing discussions, and commercial negotiations.

• Negotiate customer contracts, pricing agreements, and other commercial terms.

• Partner with Manufacturing, Engineering, Production Control, and Sales teams to meet customer requirements.

• Monitor account performance, profitability, sales forecasts, and customer expectations.

• Support customer programs, new product opportunities, and account development initiatives.

• Resolve customer concerns by coordinating with internal departments.

• Communicate customer requirements, market trends, and the Voice of the Customer to leadership.

• Participate in customer business reviews and strategic planning discussions.

• Travel domestically and internationally as business needs require.

Required Qualifications

• Minimum of 7 years of related sales or account management experience, or an equivalent combination of education and experience.

• Experience managing B2B customer accounts within manufacturing, OEM, or closely related industrial environments.

• Demonstrated experience developing and maintaining established customer relationships.

• Experience supporting customer RFQs, pricing negotiations, commercial agreements, or account profitability.

• Ability to collaborate effectively with manufacturing operations, engineering, and production teams.

• Strong understanding of strategic account management, customer retention, and account growth.

• Excellent communication, negotiation, presentation, and relationship-building skills.

• Strong analytical, organizational, and problem-solving abilities.

• Bachelor's degree in Business, Engineering, or a related field, or an equivalent combination of education and experience.

• Proficiency with Microsoft Office Suite.

• Ability and willingness to travel domestically and internationally.

Preferred Experience

• Direct experience managing OEM or Tier 1/Tier 2 manufacturing customer accounts.

• Background in automotive, industrial components, engineered products, metal fabrication, or related manufacturing industries.

• Experience working with OEM purchasing, supply chain, and engineering contacts.

• Experience managing strategic customer programs, long-term commercial agreements, and account profitability.

Why Consider This Opportunity?

This position offers the opportunity to take ownership of important manufacturing customer relationships while contributing directly to business growth and long-term customer partnerships.

You'll work closely with manufacturing, engineering, and leadership teams, influence commercial decisions, and play a key role in strengthening strategic accounts.

Apply Today!

If you're an experienced Key Account Manager with a background in manufacturing or OEM customer relationships, we want to hear from you! Take the next step in your career and join a growing manufacturing organization where your experience and relationships can make a real impact.

Apply today and take the next step in your career!