Pharmacy Technician II - Refill & Prescription Support- BioPlus Specialty Pharmacy

Pharmacy Technician II - Refill & Prescription Support- BioPlus Specialty Pharmacy

Location: 3200 Lake Emma Road, Lake Mary, FL 32940

Hybrid: This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace.

Work Schedule: Monday Friday; 12:30 PM 9:00 PM EST

The Pharmacy Technician II is responsible for the interpretation and data entry of moderately complex prescriptions and troubleshooting adjudication issues. A key function of this role includes contacting healthcare providers offices to clarify prescription details, secure missing information, and resolve discrepancies that prevent order processing. The technician works with urgency and attention to detail to ensure orders meet compliance, safety, and quality standards throughout the workflow.

How you will make an impact:

• Verifies member information and inputs data for the pharmacists.
• Educates members on pharmacy-based rules related to prescriptions and medication resources or assistance programs.
• The technician will work closely with pharmacists and providers offices to prevent delays in therapy and provide exceptional service experience.
• Provides resolution to grievances and appeals issues.
• Responds to inquiries from physicians, sales team, and members related to formulary and prescription benefits.
• This role is responsible for processing specialty prescriptions orders with accuracy, efficiency, professionalism, and ensuring compliance with regulatory requirements, and following internal standard operating procedures.
• Help deliver high-quality lifesaving pharmacy care for patients with complex or medical conditions.

Minimum Requirements:

• Requires H.S. diploma or equivalent and minimum of 2 year of pharmacy experience; or any combination of education and experience, which would provide an equivalent background.
• Requires an active, professional license, if required by state law, State Pharmacy Technician Certification or National Certification based on applicable state(s) requirements, to practice as a Pharmacy Technician within the scope of practice in a state or territory of the United States.
• For the CPCC business area a current Pharmacy Tech license and certification is required.

Preferred Skills, Capabilities, and Experiences:

• Strong verbal and written communication skills
• Experience making high volume outbound calls
• Professional communication with providers office and healthcare professionals
• Ability to identify missing or incomplete information on prescriptions to obtain clarifications
• Attention to detail
• Problem- solving skills
• Strong documentation and computer skills.

Job Level: Non-Management Non-Exempt

Workshift:

Job Family: MED > Licensed/Registered Pharmacist/Pharmacy Technician