Receptionist/Patient Experience Coordinator

Receptionist & Client Experience Coordinator

Location: San Diego Schedule: M-F, Day Shift Compensation: $25/hr

Position Summary: We are seeking a highly organized, service-oriented professional to serve as the first point of contact for clients while supporting daily operations, client engagement, and administrative functions. This role is ideal for someone who enjoys creating exceptional client experiences, maintaining efficient office operations, and contributing to a collaborative team environment. The ideal candidate brings professionalism, warmth, strong communication skills, and a proactive approach to client service.

Key Responsibilities

• Greet clients and visitors in a professional, welcoming, and courteous manner.
• Manage incoming calls, emails, scheduling, and appointment coordination.
• Process payments and maintain accurate client information.
• Ensure the office environment remains organized, presentable, and client-focused.
• Provide exceptional customer service and respond promptly to client inquiries.

Operations & Administrative Support

• Monitor workflows and assist in maintaining efficient office operations.
• Maintain accurate records, scheduling systems, and documentation.
• Coordinate with vendors, pharmacies, and external service providers as needed.
• Support administrative projects and operational initiatives.
• Assist with clinical support duties, including basic assessments and documentation, as appropriate and with training provided.

Client Success & Relationship Management

• Conduct follow-up communications to support client satisfaction and engagement.
• Assist with new client onboarding and referral activities.
• Track client interactions and communicate feedback or concerns to appropriate team members.
• Build and maintain positive relationships through proactive outreach and support.

Marketing & Communications

• Assist with creating and scheduling social media content across various platforms.
• Support email marketing campaigns, newsletters, and client communications.
• Help develop promotional materials, blog content, and outreach initiatives.
• Maintain brand consistency across all communication channels.

Qualifications

• High school diploma or equivalent required; bachelor's degree preferred.
• Minimum of two years of customer service, hospitality, client relations, administrative support, or related experience.
• Experience in a high-touch service environment such as healthcare, hospitality, wellness, professional services, or similar industries is highly desirable.
• Strong interpersonal and communication skills.
• Ability to work independently while collaborating effectively with a small team.
• Professional, reliable, and client-focused demeanor.
• Comfortable managing multiple priorities in a fast-paced environment.

Preferred Skills

• Excellent organizational and time-management abilities.
• Strong written communication skills and attention to detail.
• Proficiency with Microsoft Office Suite and cloud-based software platforms.
• Experience with CRM, EMR, scheduling, or client management systems.
• Familiarity with social media management and email marketing platforms.
• Ability to anticipate needs, solve problems proactively, and maintain confidentiality.

Compensation & Benefits

• Full-time, in-person position
• Competitive hourly compensation based on experience
• Health insurance benefits
• Paid time off (PTO)
• Paid holidays
• Professional development and growth opportunities

Work Environment

This position offers the opportunity to work in a professional, client-centered environment where exceptional service, teamwork, and operational excellence are highly valued. The role provides exposure to operations, client success, administrative leadership, and marketing functions, creating opportunities for long-term career growth.

Schedule

• Day shift
• Full-time
• In-person

Requirements

• Ability to commute to the assigned work location.
• Commitment to maintaining client confidentiality and professional standards