Parking Project Manager

Job Description Pay: $75K/YR to $85K/YR DOE The pay listed is the hourly/salary rate for this position. A specific offer will vary based on the applicant’s experience, skills, abilities, geographic location, and alignment with market data. Benefits ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit Annual Benefits-Staff and Management. Core Responsibilities Provide professional, courteous and compassionate guest services for patients, visitors, and guests while meeting the standards outlined by ABM and the Hospital. Manage and coordinate all activities related to the Valet, Garage and Shuttle operations. Proactively approach, greet and acknowledge all customers in a friendly, professional manner and provide quick, responsive customer service. Responsible for all other duties assigned. Ensure each guest receives outstanding service by providing a friendly environment, which includes proactively greeting and thanking each guest. Manage and coordinate all activities related to valet, garage and shuttle operations. Recommend measures to improve performance, guest satisfaction and increase efficiency. Administer Corporate Service Standards and Hospital Service Expectations. Maintain established policies, procedures, objectives, quality assurance, safety and environmental and infection control. Recruit and hire qualified applicants for each position, ensuring adequate staff to meet operational requirements. Ensure on-going training, promotions, performance reviews, driving evaluations, employment termination, and disciplinary measures are administered according to policy and procedure. Assist each guest into and out of their vehicles by opening/closing car doors, and retrieving/storing wheelchairs/strollers and belongings. Always ensure quality assurance and management visibility to maintain high standards of quality, reliability and safety. Motivate and persuade team members to provide exceptional service. Keep work area clean of debris. Ensure established dress code and hygiene guidelines, including being properly identified are consistently applied and followed. Act as liaison with client and hospital administration for communication of and preparation for peak and off-peak traffic flow (i.e. Holidays or excessive appointment days). Prepare schedules and compile payroll data. Ensure labor and expenses are managed within budgetary guidelines. Process deposit verifications and audit cash flow, ticket counts, monthly parking, tip pool, key counts, car counts, HPS coupons, hospital vouchers, and management-approved complimentary parking. Conduct lot inspections and suggest functional improvements. Monitor traffic patterns and activity to prevent injuries and guest claims. Promptly investigate claims, providing support whether denied or approved. Investigate guest complaints and communicate resolution. Ensure timely ordering and replacement of supplies, signage, and uniforms, as necessary. Perform all valet-related tasks, as needed. Essential Knowledge and Skills Able to act independently and make accurate decisions with exceptional focus on attention to detail. High degree of ability controlling flows of traffic and valet lanes. High degree of attention required preventing injury to others and damaging to vehicles when operating vehicles to and from location. Ability to demonstrate exceptional service and interpersonal skills that are interpreted as positive and customer service oriented. Ability to calculate and balance numbers rapidly and accurately. Understand and respond appropriately to basic customer and employee inquiries. Ability to analyze and solve problems. Must maintain confidentiality of patients, visitors, staff and guests. Ability to operate equipment in assigned area. Qualifications Proven ability to manage, train and develop a team. Proven experience building and maintaining professional working relationships. Proven background managing multi-task operations. Ability to implement policies and procedures. Experience preparing and/or maintaining a budget. Effective verbal and non-verbal communication skills. Ability to work in an environment that is not necessarily protected from weather and temperature changes with exposure to hot, cold, wet, humid or windy weather conditions for long periods. Must be able to meet health requirements such as TB test, Hepatitis screen, Rubella, etc. Must be able to lift, push, pull objects up to 50 pounds with reasonable accommodation, and exhibit full range of motion including standing, bending, stooping, kneeling, reaching, twisting, lifting, pushing, pulling, climbing, balancing and crouching. Ability to stand continuously and perform job functions for a full shift. Education minimum: high school diploma or equivalent. Read, write and communicate using English language sufficient to perform job functions. Must pass a pre-employment drug test. Must provide proof of eligibility to work in the United States. Must be 18 years of age and possess a valid driver’s license with an MVR meeting company guidelines, if required. Ability to operate a standard and automatic transmission, if required. Applicants may be rejected if an interview or background check reveals that the applicant has been convicted of a felony or offense against property such as receipt of stolen property, larceny, embezzlement, burglary or similar convictions. Equal Employment Opportunity ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call View phone number on click.appcast.io. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis. ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility. #J-18808-Ljbffr ABM Industries