Spa Manager

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Paid time off
• Relocation bonus
• Training & development

Be Part of Something New on Chicago’s North Shore

Woodhouse Day Spa is a high end luxury day spa national brand with more than 100 locations across the country — and we're bringing it to the North Shore for the first time. As our founding Spa Manager, you'll be building the spa from the ground up: hiring the founding team, setting the tone for guest experience, and shaping what "Woodhouse Highland Park" means.

• The owners: work in the spa day to day as true partners, not a distant corporate office. 
• Established national brand: you get its marketing muscle, training systems, operational excellence, and reputation. 
• A ground-floor opportunity: clear path to grow as the owner's North Shore presence expands.

What You'll Do - Run the Spa, Day to Day

• Manage daily spa operations from open to close
• Schedule team members efficiently, balancing service demand with staffing
• Maximize inventory
• Use software and reporting tools to analyze the spa's overall performance
• Ensure guests have a consistent, phenomenal high touch concierge white glove experience
• Partner closely with the Owner on business planning and growth priorities 

Build the Team

• Help the owners source candidates, conduct screens, interviews, and in-spa demos
• Manage the formal application, state license verification, and background/reference check process

Onboard and Develop Talent

• Guide new hires through paperwork, set new hires up in the POS system and training/learning platform and Woodhouse protocols.
• Demonstrate service and guest-experience expectations firsthand

What We're Looking For

• Current or former Woodhouse Spa Manager experience is a strong plus and we'll make relocation to the North Shore worth your while
• Experience in a spa, retail, hospitality, or cosmetics management position
• Strong guest relations and people-management experience
• Comfort owning the full hiring lifecycle — from sourcing through onboarding
• Administrative, computer, organizational, communication, retailing, and training skills

Perks

• Competitive base pay plus performance-based bonus incentives
• Paid vacation and garage parking
• Generous discounts and opportunities to enjoy spa services and products
• Paid training program, plus ongoing development
• Relocation assistance for candidates with current or former Woodhouse Spa Manager experience

Why Woodhouse Highland Park

• National brand, local ownership — the credibility and systems of an established franchise, with owners who work in the spa day to day and are invested in this specific location's success
• First-mover opportunity — be the founding Spa Manager of the first Woodhouse on the North Shore
• Room to grow — as the flagship location, this role has a clear path to grow alongside the business; as you excel, opportunity follows

Woodhouse Day Spa Highland Park is an Equal Opportunity Employer.