Software Engineer Manager - Customer Platform Engineering

Role Description

We are looking for an experienced Engineering Manager to lead a high-performing team of engineers building the foundational customer identity, payments, preferences, and privacy platforms that power The Home Depot's omnichannel experience — serving 20M+ Pro and DIY customers across web, mobile, and in-store. In this role, you will own end-to-end engineering delivery across four interconnected enterprise platforms at scale — managing people, architecture decisions, and quarterly commitments in a fast-paced, high-visibility environment. You will partner daily with Product and Principal Engineers to shape roadmap, align capacity, and execute against strategic priorities. As the Engineering Manager, you will have a direct impact on systems that touch every customer transaction and identity interaction across all selling platforms with an AI-first engineering culture.

Key Responsibilities

• 30% Delivery & Execution:
  • Collaborates and pairs with product team members (UX, engineering, and product management) to create secure, reliable, scalable software solutions.
  • Documents, reviews and ensures that all quality and change control standards are met.
  • Writes custom code or scripts to automate infrastructure, monitoring services, and test cases.
  • Works with vendors and partners for the successful implementation of critical tooling and platforms.
  • Creates meaningful dashboards, logging, alerting, and responses to ensure that issues are captured and addressed proactively.
  • Contributes to enterprise-wide tools to drive destructive testing, automation, and engineering empowerment.
  • Evaluates new technologies for adoption across the enterprise.
  • Participates in and leads review board sessions to drive consistency across the enterprise.
  • Fills in on product teams for engineers who are out of the office.
• 10% Support & Enablement:
  • Fields questions from engineers, product teams, or support teams.
  • Monitors tools and participates in conversations to encourage collaboration across product teams.
  • Provides application support for software running in production.
  • Acts as a technical escalation point for the engineers on the team.
• 50% People:
  • Provides leadership, mentoring, and coaching to Software Engineers.
  • Attracts, retains, and develops top talent to build a world-class Software Engineering Team.
  • Conducts annual and mid-year reviews by reviewing individual development plans and team feedback.
  • Fosters collaboration with team members to drive consistency across product teams, and finds opportunities to expose engineers to career interests.
  • Acts as a proponent of modern software development practices.
  • Guides team members in strategy, alignment, analysis, and execution tasks within and across product teams.
  • Participates in and contributes to learning activities around modern software design and development core practices (communities of practice).
• 10% Learning:
  • Learns, through reading, tutorials, and videos, new technologies and best practices being used within other technology organizations.
  • Builds relationships with technology leaders at other companies to learn best practices and elegant solutions to common problems.

Qualifications

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Mastery of an object-oriented programming language (preferably Java).

Preferred Qualifications

• 6-8 years of engineering leadership experience, with a track record of growing engineers and delivering complex, distributed systems at enterprise scale.
• Deep fluency in AI-augmented engineering — you actively use and champion tools like GitHub Copilot, Gemini Enterprise, and Claude, and you hold your team accountable to measurable AI adoption.
• Comfortable with agentic workflows, MCP integrations, and responsible AI governance in production environments.
• Strong foundation in modern backend engineering: Java, Spring Boot, GCP, Cassandra, distributed search (Solr, Elasticsearch, MongoDB).
• Experience driving platform reliability, observability, cloud cost optimization, and security compliance across large-scale microservices.
• Ability to lead through ambiguity, manage cross-team dependencies, and drive change across a large engineering organization.

Minimum Qualifications

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Minimum Years of Work Experience

• 5 years.

Certifications

• None.

Competencies

• Attracts Top Talent: Attracting and selecting the best talent to meet current and future business needs.
• Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders.
• Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
• Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals.
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Develops Talent: Developing people to meet both their career goals and the organization's goals.
• Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
• Drives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to action.
• Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear.
• Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics.
• Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations.

Travel Requirements

• Typically requires overnight travel 5% to 20% of the time.

Physical Requirements

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Pay Range

• The pay range for this position is between $140,000.00 - $240,000.00 for California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY), and Washington residents.