Community Coordinator

Facilities Coordinator


The Role


This role is responsible for managing all aspects of operational delivery and client relationships for a small client office. You will have full responsibility for any facilities and workplace services and your client's satisfaction and service experience. You will become the heartbeat of the office, living and breathing the client's core values, and striving to achieve their mission throughout the office, while also being part of a high-functioning team that manages other offices in the region for this client.


What will you be doing?

• Be on-site five days per week in a business park in Rockville, MD.
• Occasional weekend, after, or before normal business hours work.
• Delivering a full-service operation that feels like a 5-star hotel experience.
• Creating a welcoming, professional, and collaborative workplace through proactive management and by building an outstanding relationship with all key stakeholders.
• Proactively ensuring the workplace is fully operational, and processes are running smoothly.
• Event management- you will play a key role in supporting and organizing office events.
• Creating excellent relationships with landlord, supplies, and other third-party providers, ensuring service obligations for the client are met.
• Supporting incident management: taking ownership for client communication, services providers' response, and any incident reports / handover notes.
• Providing accurate and useful monthly / quarterly internal / external reporting.
• Ensuring adherence to all regulatory compliance and EH&S requirements.
• Ordering supplies obtaining quotes for needed work.
• Logging helpdesk jobs and providing reactive and planned reporting - ensuring follow up and proactive management of jobs.
• Undertaking regular quality checks / audits and ensuring customer satisfaction.
• Any other ad hoc duties required supporting the employee journey and delivery services.
• Supporting team members from other offices and overall account goals and body of work that needs to be completed.
• Light organizing and straightening up of the office each day.

• Experience with some hospitality or customer service background is preferred.
• Experience with some office management is preferred.
• Experience in managing effective and positive relationships with suppliers.
• Excellent verbal and written communication skills is required.
• Experience creating operational reports for external stakeholders: experience in Excel and Power Point are required.
• Self-motivated and driven with a "yes" mentality: keen to drive improvement.

• Aligned with the following: play to win, help each other grow, solve it together, own your outcome.
• A natural and confident communicator, with exceptional interpersonal skills and the ability to build relationships at all levels.
• Resourceful, innovative, adaptable, problem solver, and detail oriented.
• An enthusiastic, personal, and proactive approach to service delivery and customer satisfaction.