Director - Client Analytics Services

Consultant - Clinical Operations (Remote - Europe)

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Veeva Systems is looking for Consultants and Senior Consultants who have some content management expertise and/or, clinical trials expertise and/or software implementation expertise. As a member of our Professional Services team, you will be responsible for understanding our customers' challenges and clinical needs, translating requirements into solution design, delivering training, and supporting customers during application validation. If you are a Senior Consultant, you will also be leading and mentoring talented project team members implementing and configuring the designed solution together with you. There is no work location requirement (remote position) within the EU/UK if a candidate is in close proximity to an airport and able to meet travel requirements. Qualified EU/UK-based candidates are encouraged to apply.

What You'll Do

• Lead life science customers in the rapid configuration and implementation of eTMF, CTMS, Site Connect, Study Training, Study Startup, and Payments solutions
• Participate in workshops to discuss requirements with customers
• Guide customers toward best design decisions
• Document design decisions
• Monitor Veeva Vault configuration to ensure the matching with the agreed design
• Support customers in validation activities and write validation documentation
• Deliver onsite or remote training
• Submit product enhancement requests based on project experience
• Ensure customer success from beginning to end of the engagement lifecycle
• Have fun and work with an awesome team!

Requirements

• Experience working in clinical trials with a demonstrated understanding of compliance considerations and processes
• AND / OR experience working on implementation projects as a consultant, business, or IT lead for at least one of the following solutions: eTMF, CTMS, Site Connect, Study Training, Study Startup, and Payments
• Some understanding of life sciences content management principles
• Some understanding of life sciences compliance and computer systems validation requirements
• Proven ability to work independently in a fast-paced environment
• Ability to travel as required
• Bachelor's degree or above
• Good communication skills in English
• Qualified candidates must be legally authorized to be employed in the European Union and the UK. Veeva Systems does not anticipate providing sponsorship for employment visa status for this employment position

Nice to Have

• Direct experience with systems such as Veeva Vault, ePharmaSolutions, PhlexEview, WingSpan, OpenText, SharePoint, Documentum, FirstDoc/FirstPoint, NextDocs, BioClinica CTMS, IMPACT CTMS, Medidata CTMS, GoBalto, or other clinical technologies
• Life-science or computer science-related degree
• SaaS/Cloud experience
• Experience in demoing software applications in product pre-sales
• Experience in services delivery management
• Fluency in one or more of the following languages: German, French, Italian or Spanish

Interviewing with Veeva We value your time and believe in a transparent hiring process. Here is the process you can expect.

• Follow the application process and submit your resume.
• Within 3 days, you will receive a link to a personality assessment administered by a third party.
• Once you complete the assessment, our team will review your full application package and follow up via email with our decision.
• If moving to the interview stage, the process is as follows:

1. A conversation with the hiring manager
2. A practical case exercise
3. A final conversation with our group's Senior Leader.

• Once all interviews are complete, the manager will be in touch with a final decision.

Perks & Benefits

• Stock bonus %
• Health & wellness programs
• Life Assurance
• Veeva charitable giving program
• Free lunch on Tuesday in the Veeva office
• Additional annual leave over Christmas break