Program Coordinator

Job Description

Job Description

WE OFFER EXCELLENT BENEFITS:

• FREE Employee Medical Insurance
• FREE Employee Dental Insurance
• FREE Employee Vision Insurance
• Sick leave (8 hours of paid sick leave per month)
• Vacation (Minimum of 2 weeks paid vacation)
• Discounted health memberships
• Retirement (Employer contribution - 3% contribution and an additional 3% employer match)
• FREE Long-Term Disability Insurance
• FREE Life Insurance
• 13 Paid Holidays

CCEW Mission
Feed the hungry, heal the hurting, welcome the stranger.

CCEW is an equal opportunity employer. All employees and potential employees will be recruited, selected, trained, promoted, compensated and, if necessary, disciplined or terminated without regard to sex, gender, race, ethnicity, national origin, citizenship, immigration status, religious affiliation, marital status, military veteran status, age, pregnancy, sexual orientation, gender expression or identity, disability, genetic information, or any other basis protected by law.

Job Summary

This position provides leadership support for the Catalyst program participants and staff. This position is responsible for: daily operations, Operations staff supervision, onboarding& scheduling, facility supply tracking & inventory and holding participants accountable for following Catalyst policies and expectations. This position supports the overall program implementation in partnership with the Operations Manager & Director. This position participates in an on-call rotation & availability to work nights and weekends is required. 

Job Duties/Responsibilities

To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties/responsibilities of this job. 

1. Supervise the screening of all participants and visitors who enter Catalyst, ensuring that only authorized personnel are admitted. 
   1. Coordinate the administration of the Oath of Confidentiality-Disclosure agreements, and the check-in and monitoring of all visitors and non-staff professionals within Catalyst.

1. Train and Supervise staff in conducting bag searches for participants-ensuring that all items entering the building align with program policies & procedures. 

1. Receive and return phone calls and e-mail messages regarding the Catalyst program from people seeking services, community partners, and the public. 

1. Assist in the hiring and supervision of Catalyst Operations Assistants.
   1. Perform 1st level screening of applicants in Bamboo
   2. Interviewing potential new staff with other members of the leadership team.
   3. Provide Operations Assistants with the training, supervision and support they need to carry out their responsibilities in a competent and professional manner.
   4. Provide Front Desk procedure, process, and task training to all Catalyst staff so they can provide coverage at the Front Desk as needed and carry out the responsibilities in a competent and professional manner.
   5. Ensure that all duties assigned to staff members working at the front desk are successfully carried out daily.
   6. Ensure that all Operations Assistant staff members receive (at a minimum) Bi-monthly supervision—creating professional development plans, if needed, that support staff identified goals, monitor compliance with mandatory training and create structures which support staff in achieving job duty expectations.
   7. Conduct Operations Assistant staff evaluations according to agency timelines.

1. Ensure appropriate use of Salesforce at the Catalyst Front Desk
   1. Utilize Salesforce to implement data tracking processes for, including but not limited to:

• current Catalyst occupancy (check-in and check-out) of residents, visitors, and staff
• logging of transports and the use, cleaning, and maintenance of Catalyst vehicles
• logging room check information
• all other implementations of Salesforce as needed or directed

1. In coordination with Facilities Manager manage the Search, Heat Treatment, and return of all property and belongings to individual residents ensuring that all belongings are labeled and kept separate by resident throughout these processes.:
   1. when resident first arrive at Catalyst
   2. at any time, Heat Treatment is necessary throughout participation in the Catalyst program (according to program policies & procedures).

1. In collaboration with the Facilities Manager, oversee and manage the inventory of residents' stored property and belongings in the garage and trunk room storage areas. Ensure that all items, including bikes, strollers, and car seats, are visibly labeled and stored in accordance with Catalyst guidelines and timelines.