Customer Service/Sales Support Representative

Job Description

Job Description

The Sales Support Representative works closely with Account Executives and customers to provide a customer experience that exceeds expectations. This role acts as the first point of contact for customers who call or walk in handling a variety of customer requests for both managed and house accounts. Successful and ambitious Sales Support Representatives will have the opportunity to transition into Account Executives in time.

Primary Responsibilities:

• Work with Account Executives to handle all customer requests including, but not limited to product information, quote requests, artwork, placing orders, order status inquiries and any other various customer needs.
• Handle inbound phone calls and email requests from all customers, assigned and house accounts.
• Assist walk in customers with product questions, creating quotes or orders, or with pickups.
• Identify opportunity with customers, assigned or not, and properly involve sales reps.
• Create online team stores for customers to support company initiatives and customer needs.
• Other duties as requested.

Required Skills:

• Comfortable and well versed on computers.
• Excellent communication via phone, email, and in person.
• Ability to work in a fast paced environment adjusting priorities effectively.
• Works well in a small business environment as a team player.
• Understands technology and is able to learn systems and processes quickly.
• Experience with apparel is a plus.