Data Operations Specialist

This position is Remote but would require occasional office visits for meetings Overview This role is open to entry-level candidates with one to three years of work experience and a Bachelor's degree. Candidates with customer care experience, analytical skills, and the ability to collaborate and provide feedback have historically been successful in this role. Responsibilities include: Data entry, utility outreach, prioritizing customer requests, and meeting weekly metrics. Data entry tasks, handling utility outreach, and prioritizing incoming customer requests, including bill inquiries and payment escalations Required Skills & Experience 1-3 years of work experience that includes customer facing responsibilities and/or operations support for a customer. Accuracy in handling customer requests and payments is crucial due to the heavy data entry nature of the role Good customer service experience is essential for interacting with both internal and external stakeholders, including utilities and customers. Must meet weekly metrics and deadlines, ensuring timely onboarding of customers onto the platform Ability to effectively adapt to changes in the work environment, manage competing demands and navigate frequent change, delays or unexpected events. Ability to prioritize and work on multiple projects within established timelines and work effectively under pressure. Ability to identify issues, gather and analyze information, identify the root cause in a timely manner, and maintain confidentiality as required Effective collaboration with others and a positive and supportive attitude. Proficient skills with Excel (Pivot tables, vlookup, etc.preferred) Proficiency in computer applications (e.g., Outlook, Word, Excel, PPT) and ability to work in multiple programs simultaneously. Exceptional oral communication, speaking clearly and persuasively in varied situations, and exceptional written communication skills. #J-18808-Ljbffr nTech Workforce