Program Manager

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Program Manager (Environmental Facilities Services) We are seeking an experienced Program Manager to lead our Environmental Facilities Services Program within a GMP pharmaceutical manufacturing environment. This role combines strategic program management with compliance oversight, ensuring our facility maintains the highest standards of compliance while meeting all regulatory requirements critical to pharmaceutical manufacturing operations. What your day-to-day will look like: Accountable for the overall success, performance, and compliance of the Environmental Facilities Services Program. Drive a strong client-focused mindset, ensuring high levels of customer satisfaction, responsiveness, and service delivery. Monitor, track, and report key performance indicators (KPIs), service levels, and operational metrics to ensure program effectiveness. Manage program budget, forecasting, cost controls, and financial performance in alignment with operational objectives. Partner with client stakeholders to negotiate changes in service levels, contract scope, and special service requests as business needs evolve. Ensure all program activities are executed in compliance with contractual obligations, site procedures, and applicable regulatory requirements. Create program frameworks that meet client goals and regulatory requirements Build strong relationships with client teams and stakeholders at all levels Serve as main point of contact for program-related issues and updates Maintain client confidence through clear communication and forward planning Lead the design and implementation of program knowledge transfer efforts that improve operations. Lead audit processes and follow-up activities as needed Collaborate with client quality teams to follow all procedures and standards Ensure work is properly documented according to industry requirements Work with account teams to share knowledge, successes, and best practices Required Qualifications: Bachelor's degree in Sciences, Engineering, Business Administration, or related field. Minimum 7 years of program management experience in pharmaceutical, biotechnology, or regulated manufacturing environments. Strong understanding of FDA cGMP regulations and pharmaceutical manufacturing requirements. Experience with quality management systems and compliance frameworks Knowledge of facilities management, maintenance operations, and pharmaceutical manufacturing processes. Proven ability to manage vendor relationships and service provider contracts Experience developing and implementing SOPs, training programs, and quality documentation. Excellent verbal and written communication skills with ability to interface at all organizational levels. Experience managing client relationships in pharmaceutical or regulated industries Proven ability to present complex information to executive leadership and regulatory personnel. Proficiency in Microsoft Office Suite (Project, Excel, PowerPoint, Word) Strong analytical skills with ability to interpret performance data and metrics The role may require navigating manufacturing, laboratory, and support areas as part of routine oversight activities. Preferred Qualifications: Experience with FDA inspections, regulatory audits, and compliance investigations Understanding of sterile manufacturing environments and cleanroom operations Background in Lean Manufacturing, Six Sigma, or other continuous improvement methodologies. Experience leading organizational change management initiatives Location: Onsite – Juncos, Puerto Rico Work Shift: Monday to Friday 8:00am to 5:00pm + Overtime based on business needs. Estimated compensation for this position: 95,000.00 – 102,000.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Location: On-site –Juncos, PR If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. 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For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.