Patient Care Coordinator - Front Desk

Job Description

Job Description

Patient Care Coordinator / Front Desk

SWICFT Cardiology, located in downtown Naples, is actively seeking a Patient Care Coordinator for a busy cardiology practice. Looking for a candidate with a specific skill set to work closely with patients in a concierge level care setting. The ideal candidate will have experience in either internal medicine or cardiology and possesses clinical knowledge of common medications and general healthcare conditions.

Responsibilities:

• Answer patient calls efficiently ensuring patients are able to speak with a team member throughout the day in a timely, polite, and professional manner.
• Communicate with patients in a courteous, professional, cooperative, and mature manner.
• Accurately take messages and convey information to physician, medical assistant or patient.
• Work closely with physician to input orders for labs and testing under the appropriate diagnoses.
• Coordinate testing/patient appointments within office and/or with outside imaging centers if needed. 
• Schedule and reschedule appointments as needed.
• Recognize and respond appropriately to urgent situations.
• Collect and input insurance information in patient charts.
• Collect payment/co-pays at check in/check out.
• May be required to perform the duties of other employees in their absence.

Skills/Requirements:

• Proficient computer skills with knowledge of electronic medical records.
• Excellent interpersonal, communication, and customer service skills.
• Previous cardiology or internal medicine experience preferred, but the right candidate can be trained. 
• Attention to detail and organized.
• Ability to work as a member of a team.
• Ability to maintain confidentiality.

Qualifications:

• High school diploma or equivalent.
• Medical office experience desired, preferably in cardiology or internal medicine.
• Medical terminology knowledge.
• Clinical experience required.

We offer a highly competitive salary and benefits package. Please submit resume for consideration.

Benefits:

• 401(k).
• Dental insurance.
• Health insurance.
• Health savings account.
• Life insurance.
• Paid time off.
• Vision insurance.

Schedule:

• Day shift.
• Monday to Friday.
• No weekends.

COVID-19 considerations:

Due to COVID-19 and the risks it poses to our patients, our office observes social distancing practices and use of PPE.

Education:

• High school or equivalent (Preferred).

Experience:

• Medical terminology: 1 year (Preferred).
• Medical office: 1 year (Preferred).
• Customer service: 1 year (Preferred).
• Athenahealth: 1 year (Preferred).

Work Location: One location.