(USA) Member Team Lead

Position Summary Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates, communicating goals and feedback, training associates on processes and procedures, providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines while ensuring compliance with company policies and procedures. Supports the Open Door Policy and participates in recruiting, hiring, scheduling, promoting, coaching and evaluating associates. Communicates and supports membership by providing information on membership types, programs and benefits to current and prospective members, processing membership upgrades and credit accounts, encouraging membership renewals, participating in sales and marketing events, completing and maintaining marketing recaps and other required documentation, striving to meet membership goals and promoting the value of Sam's Club products and services. Provides and ensures member service by acknowledging the member and identifying member needs, assisting members with purchasing decisions, locating merchandise, providing guidance and support regarding self‑service technology, assisting members with transactions utilizing registers or self‑checkout areas, and ensuring club pickup orders are filled. Oversees assigned area of responsibility by handling claims and returns, zoning the area, arranging and organizing merchandise, identifying shrink and damage, organizing and maintaining availability of carts and flatbeds, assisting members with transporting items utilizing cart retrieval equipment according to company policies and procedures, and maintaining parking lot cleanliness. Completes accounting records, files transactions and other required documentation by following accounting office procedures, providing funds for proper register operation, creating and interpreting financial analysis reports, assisting with accounting-related investigations, preparing daily deposits, overseeing Cash Fund Transfers, investigating overages and shortages in cash register drawers and accounting office, and maintaining confidentiality and accuracy of financial and personal information. Develops, communicates and implements processes and practices to meet business needs by collaborating with managers, coworkers, customers and other business partners, analyzing and applying information from multiple sources, monitoring progress and results, and identifying and addressing improvement opportunities. Demonstrates, promotes and supports compliance with company policies, procedures and standards of ethics and integrity, explaining, guiding and demonstrating how to apply these in executing business processes and practices, implementing related action plans, and assisting management with correcting ethical and compliance issues and problems. Leads and participates in teams by using and sharing resources, information and tools, determining customer needs and business priorities, coordinating and executing work assignments, providing advice, feedback and support to ensure timelines and quality are achieved, and modeling and helping others adapt to change or new challenges. Embraces differences in people, cultures, ideas and experiences to create a workplace where associates feel seen, supported and connected. Builds strong and trusting relationships, communicates with impact, energy and positivity to motivate and influence, develops and mentors others, recognizes contributions, acts with the highest standards of integrity, ethics and compliance, models Walmart values and supports a regenerative company culture, acts selflessly, remains humble, fair and transparent, delivers results while putting the customer first, makes decisions based on reliable information, balances short‑term and long‑term priorities, drives continuous improvements, adopts new technologies and skills, and supports others through change. What you’ll do Assists management with the supervision of associates in assigned area of responsibility by assigning duties, communicating goals and feedback, training associates on processes and procedures, and providing direction and guidance to associates on member service approaches and techniques. Ensures member complaints and issues are resolved according to company guidelines while supporting the Open Door Policy and participating in recruiting, hiring, scheduling, promoting, coaching and evaluating associates. Communicates and supports membership by providing information on membership types, programs and benefits to current and prospective members, processing memberships, upgrades and credit accounts, encouraging membership renewals, participating in sales and marketing events, completing and maintaining marketing recaps and other documentation, and promoting the value of Sam's Club products and services. Provides and ensures member service by acknowledging the member, identifying their needs, assisting with purchasing decisions, locating merchandise, providing guidance on self‑service technology, assisting with transactions using registers or self‑checkout areas, and ensuring club pickup orders are filled. Oversees assigned area of responsibility by handling claims, returns, zoning, arranging merchandise, identifying shrink, organizing carts and flatbeds, assisting with transportation, maintaining parking lot cleanliness, completing accounting records, managing registers, creating financial analysis reports, overseeing deposits and cash fund transfers, investigating cash discrepancies, and maintaining confidentiality. Benefits Competitive pay with performance‑based bonus awards. Health benefits: medical, vision and dental coverage. Financial benefits: 401(k), stock purchase plan and company‑paid life insurance. Paid time off benefits: PTO, parental leave, family care leave, bereavement, jury duty and voting PTO/PPTO. Other benefits: short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam's Club facilities, covering tuition, books and fees. Eligibility requirements apply to some benefits. For more details, see One.Walmart at The hourly wage range for this position is $22.00 to $30.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour based on schedule, facility, season or specific work performed. Minimum Qualifications 6 months retail experience including operating front‑end equipment such as a cash register. 6 months customer service experience. Must be 18 years of age or older. Preferred Qualifications Experience leading a front‑end team and supervising, hiring, evaluating, mentoring, developing and managing workload. Primary Location 930 HANES MALL BLVD, WINSTON SALEM, NC 27103‑5527, United States of America Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol. This policy ensures a safe and productive work environment for all employees. Walmart, Inc. is an Equal Opportunity Employer‑By Choice. We value diversity, respect differences, and strive for an inclusive workplace. #J-18808-Ljbffr