Patient Care Representative

Job Description

Job Description

JOB DESCRIPTION

CLASSIFICATION:          Non-Exempt, Full-Time

TITLE:                               Patient Care Representative

REPORTS TO:                Front Desk Supervisor 

  JOB SUMMARY

Summarized below are the purposes and main elements of this position. Responsible for delivering outstanding customer service while performing a variety of patient relations, clerical and business office functions that are necessary for the daily operation of the adult clinic. 

JOB DUTIES

• Provide excellent customer service 
• Check patients in and out efficiently
• Collect patient fees, bill accordingly and balance cash drawer daily.
• Schedule, reschedule and cancel patient appointments
• Call patients to remind them of upcoming appointments
• Answer and return phone calls in a timely and courteous manner.
• Ability to translate phone calls, in-person conversations and medical visit information between patients and other essential staff.
• Ensure patient inquiries are handled in a professional and expeditious manner 
• Abide by discretion and PHI guidelines by maintaining confidentiality of all doctor and patient information
• Maintain effective communication with other individuals, departments and third parties as necessary
• Assist patients with filling out forms and answering any questions
• Ability to work under pressure, handling multiple tasks 
• Understands, supports and demonstrates Bethesda’s Core Values
• Verify patient demographic information
• Create patient portal accounts and assist with resetting passwords
• Be fully knowledgeable in the patient admissions process and answer patient questions
• Check messages and orders several times daily
• Have the ability to successfully navigate an Electronic Medical Records system
• Other duties as they are assigned

QUALIFICATIONS

1. High School Diploma or equivalent.
2. Bilingual is a must
3. Ability to work Saturdays (up to 1 time per month)

WORK ENVIRONMENT

The employee will be exposed to viruses, disease and infection from patients and specimens in the working environment.  Employee may experience traumatic situations.  

SPIRITUAL GUIDELINES: 1. Practicing believer in the Lord Jesus Christ. 2. Belief that the Bible is God’s true Word. 3. Commitment to growth in relationship with the Lord Jesus Christ and in Christian maturity.

PHYSICAL DEMANDS

• Standing, walking, sitting, lifting, carrying, pushing, pulling, climbing, crouching, crawling, stooping, kneeling, reaching, manual dexterity, and tactile sensitivity are some of the physical activities that medical assistants may perform frequently or occasionally.
• May need to lift or move objects that weigh up to 10 to 50 pounds, such as patients, equipment, and supplies.
• Must have good vision to see details of objects that are close or far away, as well as differences in colors, shades, and brightness.
• Must have good hearing to understand the speech of other people and recognize the difference between sounds.
• Must have good communication skills to speak clearly and effectively with patients and their families, colleagues, health care providers, and the public.
• Must have emotional maturity and stability to handle highly stressful human situations in a calm and rational manner.

POSITION TYPE AND EXPECTED HOURS OF WORK

This is a full-time position. Days and hours of work are Monday through Friday. 

ADHERENCE TO THE PHILOSOPHY OF BETHESDA HEALTH CLINIC

1. The employee must demonstrate knowledge of and performance in accordance with the philosophy of compassion, caring and respect for the welfare and dignity of others, including patients of agency, as well as staff and volunteers. 
2. Must display a non-judgmental acceptance of all patients/volunteers/staff/co -workers. 
3. Establish and maintain good rapport in working relationships. 
4. Display appropriate and consistently positive attitude. 
5. Remain composed during stressful situations. 
6. Always employ strategies of problem solving and smart, efficient solutions identifying new and improved ways of delivering the highest quality services to agency patients. 
7. Ask for help when you need it. 
8. Maintain patients and agency confidentiality at all times. 

AAP/EEO STATEMENT

Bethesda Health Clinic and Hangers of Hope provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.  In addition to federal law requirements, Bethesda Health Clinic and Hangers of Hope complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training. 

This position description is intended to be a tool to describe the primary purpose of the job and the key duties and responsibilities.  It may not be inclusive of all duties and job assignments.  Other job duties and responsibilities may be added, deleted and/or revised at the discretion of management.