Banquet Set-up Specialist

Job Description

Job Description

Description:

We are seeking an energetic and detail-oriented individual to join our team as a Banquet Set-Up Specialist. In this role, you will be responsible for setting up and arranging event spaces for various functions, ensuring that each event is executed flawlessly. If you have a passion for hospitality and enjoy creating memorable experiences for guests, we want you on our team!

About us:

The Grappone Conference Center, a 16,000 square foot event space in Concord, New Hampshire, is owned and operated by Duprey Hospitality, a full-service hotel management company based in Concord. We take pride in our commitment to excellence. With management contracts including renowned brands like Marriott, Choice Hotels, and Hilton, we're at the forefront of hospitality.  We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. 

Job Summary

The Event Set-Up associate is responsible for setting up the function rooms to the client's specifications. Also responsible for breaking down the functions and removing any trash left after the event(s).

· Move and set up tables and place them in accordance with directions/diagram

· Place chairs according to the event diagram/directions

· Set-up screens, audio/visual table, extension cord(s) and power strip(s) in a safe manner

· Cover round tables with 85’s tablecloths, so the creases are all running in the same direction (front to back)

· Cover six-foot tables with 114’s and make sure the cloths are even on all sides

· Skirting tables with the appropriate number of clips and size of skirting

· Set up water stations, as needed, using the steel/aluminum top tables

· Place the corresponding number of glasses for the guest count

· Use the water bubblers for large groups and coasters/water pitchers for smaller groups

· Follow the clients’ requests for moving or changing the setup

· Assist Banquet Food Servers and Housepersons as needed

· Move the walls with great care and safety

· Break down functions, including tables, chairs, and buffets, in designated areas

· Return equipment to designated storage spaces

· Clean up function areas, including boxes, papers, books, pamphlets, trash cans, etc.

· Inform manager(s) of any changes needed by the client

· Maintain a clean work and storage area

· Maintain and care for all equipment, including audio/visual

· Ability to work well with a diverse group of people

· Attend team/department meetings

· Complete projects as determined by Banquet management

· Actively seek out other tasks when current work is complete

· Participate in ongoing education and training

· Other duties as assigned

Essential Behavior Requirements

· Customer Service: Displays a professional sense of urgency when communicating and interacting with customers, coworkers, and the public in a way that exceeds the customer’s wants and needs. Identifies opportunities to improve and deliver additional value to customers’ experience by presenting creative solutions and innovative ideas. Responds positively to clients’ requests to change the setup.

· Communication: Actively listens to customers, coworkers, and the public (viewing the situation from the customer’s perspective) and works together to solve the problem through effective communication. 

· Problem Solving: Ability to recognize and define problems; analyze relevant information; encourage alternative solutions and plans to resolve situations; seek additional assistance when needed.

· Quality: Work “product or service” is free of errors and exceeds customer expectations.

· Education or Experience - No high school diploma required; one month of related hospitality experience and/or training.

· Language Skills- Must have developed language skills to the point of being able to: read and comprehend instructions, safety rules, and memos. Speak clearly, distinctly, and with confidence using appropriate pauses, emphasis, and punctuation.

· Mathematical Skills - Requires mathematical development sufficient to be able to: add, subtract, multiply, and divide all units of measure (money, weight, volume, etc.).

· Reasoning Ability - Must have developed reasoning skills to be able to: apply common sense and understanding to carry out instructions in written, oral, or diagram form. Ability to professionally deal with problems in standardized situations.

Physical Requirements

· Non-slip shoes are recommended

· Ability to pass pre-employment drug test and background check

· Requires significant walking, sitting, and standing to a significant degree, reaching, handling, climbing, balancing, kneeling, crouching, stooping, talking, hearing, seeing, and smelling

· Lifting up to 100 lbs. maximum with frequent lifting and/or carrying or transporting of food, objects, or equipment weighing up to 75 lbs. May include lifting or moving heavy objects.

· Inside environmental conditions protected from weather conditions. Exposure to extremes of exterior temperature changes and noise:

- Temperature Changes: Variations in temperature, which are sufficiently high or low to cause marked bodily discomfort, including exterior cold, heat, humid, and wet conditions

- Noise: Sufficient noise, such as music, either constant or intermittent, to cause marked distraction or possible injury to the sense of hearing if endured day after day