IT Specialist
US Army
IT Service Management DutiesEstablishes, implements, and maintains comprehensive IT Service Management (ITSM) plans, processes, and policies aligned with standard frameworks such as ITIL.Develops and oversees the execution of Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and standard operating procedures to meet organizational mission requirements.Conducts continuous quality assurance evaluations, compliance reviews, and operational audits across enterprise IT services and systems.Utilizes Business Intelligence (BI) and data modeling tools to analyze service metrics, evaluate performance trends, and generate executive-level reports.Directs customer relationship and service delivery activities to proactively identify emerging IT requirements and resolve complex service delivery issues.Leads continuous service improvement initiatives to optimize IT infrastructure reliability, streamline operational workflows, and enhance overall service quality.Collaborates with cross-functional technical teams, external vendors, and leadership to ensure adherence to enterprise governance standards and strategic IT objectives.
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to IT Specialist. Be the first to apply!
- information technology Mobile, AL
- IT infrastructure Mobile, AL
- IT internship Mobile, AL
- IT lead Mobile, AL
- information technology department Mobile, AL
- entry level IT tech Mobile, AL
- IT Mobile, AL
- IT training Mobile, AL
- entry level computer information technology Mobile, AL
- entry-level information technology Mobile, AL