Medical Spa Receptionist

Job Description

Job Description

Carteret County’s Favorite MedSpa 2022–2025 is looking for an exceptional Front Desk Receptionist to join our growing team.

This is not just a front desk position. This role is the first impression, the first voice, and often the first meaningful interaction our guests have with our brand. We are looking for someone who understands that luxury service is in the details: how a guest is greeted, how confidently questions are answered, how smoothly appointments are scheduled, and how cared for each client feels from start to finish.

The ideal candidate is polished, highly organized, proactive, tech-savvy, and genuinely passionate about creating an elevated guest experience. We are looking for a team member who wants to grow with us, take pride in the business, and be part of a high-performing environment. This role is best suited for someone who is invested, dependable, and excited to contribute to the continued growth and success.

We are not looking for someone who views this as “just a part-time job.” We are looking for someone who wants to be part of a team, take ownership of their role, and help us continue delivering the level of service our clients have come to expect.

Key Responsibilities

1. Client Experience & Luxury-Level Service
   Provide a warm, polished, and professional welcome to every guest. Deliver exceptional service by anticipating client needs, answering questions confidently, and ensuring each visit feels seamless, personal, and elevated. The right candidate should enjoy engaging with people and feel comfortable communicating with new clients throughout the day.
2. Scheduling & Multitasking
   Manage appointment scheduling across multiple providers and two locations while balancing walk-ins, phone calls, emails, and in-office needs. Maintain smooth daily operations by prioritizing tasks, staying organized, and adapting quickly when schedules change.
3. Administrative Support & EMR Data Entry
   Maintain accurate client records, enter and update information in the EMR system, manage documentation, and support daily office operations with strong attention to detail.
4. Phone, Email & Client Communication
   Handle phone calls, emails, and client inquiries with clarity, warmth, and professionalism. Serve as a key point of communication between clients, providers, and staff to ensure an excellent overall experience.
5. Problem Solving & Initiative
   Identify and resolve client concerns with confidence and discretion. Take initiative to improve workflows, anticipate challenges, and contribute to a positive, solutions-focused environment.
6. Payment Processing & Invoicing
   Process invoices, payments, and transactions accurately and efficiently while maintaining accountability in all financial interactions.
7. Technology & Systems
   Use scheduling software, EMR/client management systems, email, and general office technology. Must be comfortable learning new systems and adapting as the business continues to grow.
8. Team Collaboration
   Work closely with providers, management, and support staff to keep schedules running smoothly and ensure client needs are consistently met.
9. Service & Product Promotion
   Educate clients on services, products, memberships, and promotions in a natural, client-focused way that enhances their experience and supports business growth.
10. Privacy & Professionalism
    Maintain strict confidentiality and uphold the highest standards when handling client information, financial transactions, and internal business operations.

Qualifications

• Strong customer service skills
• Understanding of luxury service, hospitality, and professional presentation
• Proven ability to multitask and stay organized in a fast-paced, high-volume environment
• Proactive mindset with strong problem-solving skills
• Excellent verbal and written communication skills
• High attention to detail and accuracy
• Professional, polished demeanor
• Comfortable with technology, scheduling systems, EMR software, and office platforms
• Ability to adapt quickly and remain flexible under pressure
• Minimum 3+ years of receptionist, front desk, hospitality, medical office, or customer service experience preferred
• Medical office, med spa, dermatology, aesthetics, or luxury hospitality experience strongly preferred
• Must be dependable, punctual, and team-oriented
• Must be available for rotating weekends

What We’re Looking For

We are looking for someone who wants to grow with our business and become a valued part of our team. The right person will take ownership of the guest experience, understand the importance of professionalism, and care about contributing to the success of the practice.

This position is ideal for someone who is motivated, service-minded, and excited to be part of a growing med spa with high standards and a strong reputation in the community.

Benefits

• Dynamic, team-oriented work environment
• Opportunity to grow with an established and expanding med spa
• Employee discounts on services and products
• Flexible scheduling options
• Full-time and part-time positions available

Complexion MedSpa is an elegant destination for sophisticated skin and body improvements. Each treatment is carefully crafted to enhance your personal journey to rejuvenation and renewal. With hand-picked, highly trained therapists, skilled estheticians, and a fully trained medical staff, the Complexion team will help you achieve personal, beautiful, and relaxing results.

Company Description

Complexion MedSpa is an elegant destination for sophisticated skin and body improvements. Each treatment is carefully crafted to enhance your personal journey to rejuvenation and renewal. With hand-picked, highly trained therapists, skilled estheticians, and a fully trained medical staff, the Complexion team will help you achieve personal, beautiful, and relaxing results.