Team Lead

Role Description

We have two Team Lead openings — one in Property Claims and one in General Liability. Both Team Lead openings are working lead roles — you carry an active claim portfolio while providing day-to-day guidance, oversight, and mentorship to the team around you. You are the first point of escalation for complex coverage and claim handling questions, and a direct extension of Claims Manager and Director-level leadership.

The right person for either role is a seasoned adjuster who is ready to take on real leadership responsibility without stepping away from the work. If you have been the person your teammates come to when things get complicated, this is your next step.

What You'll Do

• Claim Handling
  • Manage an active portfolio of claims from report to resolution, consistent with client guidelines and company direction.
  • Examine policies and records to determine coverage and document positions clearly.
  • Conduct thorough investigations per claim handling guidelines and best practices.
  • Estimate costs, prepare reports of findings, and negotiate settlements.
  • Respond to all communications — emails, voicemails, client forms — within required timeframes.
  • Assist with escalations and reassignments across the team as directed.
• Team Leadership and Coaching
  • Serve as the first point of escalation for team members on complex coverage, liability, and negotiation questions.
  • Review team work product for quality, accuracy, and consistency with client and company standards.
  • Provide day-to-day mentorship and coaching to adjusters on your team.
  • Identify skill gaps and partner with management and training to address them.
  • Support onboarding of new team members through file reviews and real-time guidance.
  • Monitor workloads and flag capacity or quality concerns to management proactively.
  • Model the standards of professionalism, production, and client service expected across the team.
• Reporting and Communication
  • Provide ongoing feedback to management on team performance, file status, and emerging issues.
  • Assist management with client reporting and communication as needed.
  • Contribute to continuous improvement at the process and procedure level.

Qualifications

• Active adjuster license in applicable states.
• Strong written and verbal communication skills, including policy interpretation.
• Sound decision-making and ability to work independently.
• Analytical and proactive approach to claim handling.
• Proficient in MS Office: Word, Excel, and Outlook.
• Experience mentoring, coaching, or informally leading other adjusters.

Requirements

• Preferred for both roles:
  • Prior formal lead, senior, or supervisory experience in a claims environment.
  • Previous TPA experience strongly preferred.
  • Familiarity with multi-carrier environments and varying client guidelines.
  • Ability to speak Spanish a plus.

ROLE-SPECIFIC DETAILS

Opening 1: Property Claims Team Lead

The Property Claims Team Lead manages a portfolio of daily property claims while leading a team of Desk Adjusters. This role sits one level above Desk Adjuster II and is the natural next step for a high-performing property adjuster ready to take on leadership responsibility.

• 7+ years of property claim handling experience, with demonstrated senior-level performance.
• Xactimate proficiency required.
• Prior experience as a Desk Adjuster II or equivalent senior individual contributor role.

What makes this role distinct:

• Property-focused claim portfolio — daily losses from report to resolution.
• High production environment with statutory timeframe accountability.
• Xactimate-driven estimating and settlement negotiation.

Opening 2: General Liability Claims Team Lead

The General Liability Claims Team Lead manages a portfolio of third-party Bodily Injury and Property Damage claims — litigated and non-litigated — while leading a team of GL Claims Examiners. This role requires deep knowledge of coverage, liability evaluation, and litigation management across a GL book of business.

• 5 to 7 years of General Liability claims handling experience, including Bodily Injury and Property Damage.
• 1 to 2 years of team management or leadership experience.
• Experience with both litigated and non-litigated claims.
• Mediation and settlement negotiation experience.
• Experience collaborating with defense counsel on litigated matters.

What makes this role distinct:

• GL-focused claim portfolio — third-party BI and PD, litigated and non-litigated.
• Direct coordination with defense counsel on complex and litigated matters.
• Mediation attendance and settlement authority on high-exposure files.
• Carrier compliance and reporting cadence responsibilities.