Lead Technician

Job Description

Job Description

POSITION SUMMARY:

The Lead Technician is a key leadership role responsible for managing and working alongside a team of technicians to ensure the successful completion of restoration projects. This position involves overseeing the day-to-day operations on job sites, ensuring that all work is conducted safely, efficiently, and to the highest quality standards. The Lead Technician is also responsible for maintaining a professional image, adhering to Standard Operating Procedures (SOPs), and providing excellent customer service.

ESSENTIAL FUNCTIONS :

• Team Management : Supervise a team of technicians to oversee job projects from start to finish, ensuring that all tasks are completed according to plan and within the designated time frame.
• SOP and Safety Compliance : Ensure that your team strictly follows SOPs, maintaining safety, quality, and a professional image on all job sites.
• Demolition Execution : Conduct clean, safe, and precise demolition using hand and power tools, ensuring that all work is performed efficiently and with minimal disruption to the property.
• Drying Documentation : Document drying progress using state-of-the-art moisture meters, ensuring accurate and thorough records of moisture levels and drying effectiveness.
• Client Communication : Communicate with the In-Home Sales Specialist to report additional services needed that were not captured on the initial job ticket, ensuring that all client needs are addressed.
• Vehicle Operation : Drive a company vehicle to and from job sites, adhering to all state traffic laws and company policies to ensure the safety of yourself and others on the road.
• Compliance Task Completion : Complete all applicable compliance tasks in DASH on a daily basis, ensuring that all work complies with industry standards and company policies.
• Attention to Detail : Maintain strong attention to detail to ensure that our customers receive excellent service, with all aspects of the job handled with care and precision.

QUALIFICATIONS:

• High school diploma or equivalent required
• Valid driver’s license with a clean driving record
• Ability to pass a background check and drug screening
• Strong customer service skills with a desire to help people in difficult situations
• Ability to participate in an on-call rotation
• Strong work ethic with a commitment to learning, continuous improvement, and personal growth
• Positive attitude with a willingness to support others and contribute to a team environment
• Working knowledge or 1–2 years of experience in construction, plumbing, water mitigation, carpentry, or related fields strongly preferred
• IICRC certification is a plus, but not required

PHYSICAL REQUIREMENTS: 

• Ability to lift, carry, and move 50 pounds or more regularly
• Ability to stand, walk, bend, kneel, and crouch for extended periods
• Comfortable working in environments with water, moisture, dust, and debris
• Ability to work in confined spaces and varying temperatures
• Capable of operating tools, equipment, and machinery safely
• Ability to wear personal protective equipment (PPE) as required