Service Experience Coordinator
$18 - $25 per hourFull-time
Porcaro Ford
Porcaro Ford is looking for a Service Experience Coordinator to support our Service Department and help deliver a stress-free, more convenient customer experience. This role works closely with the Service Manager and service team to coordinate appointments, customer communication, pick-up and delivery scheduling, and mobile service experiences. The right person will be organized, dependable, comfortable talking with customers, and able to help keep the department moving efficiently. Responsibilities:
- Coordinate service appointments and help manage the daily service schedule
- Assist the Service Manager with customer follow-up and department organization
- Schedule and track customer pick-up and delivery appointments
- Help coordinate mobile service visits and customer communication
- Communicate with customers by phone, text, and email
- Work with service advisors, technicians, and drivers to keep appointments on track
- Monitor appointment status and help prevent delays or missed communication
- Help ensure customers receive a professional and convenient service experience
- Support daily workflow, scheduling updates, and service department needs
- Strong communication and customer service skills
- Organized and able to manage multiple tasks at once
- Comfortable using computers, phones, email, and scheduling systems
- Dependable, professional, and detail-oriented
- Able to work well with service advisors, technicians, managers, and customers
- Automotive service experience is helpful but not required
- Previous scheduling, dispatching, BDC, receptionist, or coordinator experience is a plus
- Competitive hourly pay of $18.00 - $25.00 per hour, paid weekly
- Full-time schedule
- Paid training
- Career growth opportunity within the dealership
- Supportive team environment
- Employee vehicle purchase opportunities
- Benefits available based on eligibility
Vacancy posted 27 days ago
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