Customer Experience Coordinator - Soho

Summary As a Customer Experience Coordinator at the Soho store, you act as the store's lead ambassador and help deliver a highly personalized customer journey. You support efficient store operations, exemplary service, and clienteling activities to drive sales and shape the in-store experience. Responsibilities Ensure client expectations are exceeded at each visit using hospitality tools and clienteling practices Maintain a professional environment and ensure employees present professionally for each customer interaction Map and manage clienteling activities for each guest to maximize sales and satisfaction Ensure seamless efficiency and a positive atmosphere in the customer experience Partner with leadership and specialist teams to proactively address service issues Perform other duties as assigned by store leadership Requirements Previous experience in sales, hospitality, and/or service Exceptional customer service and clienteling skills with a passion for building relationships Professional verbal and written communication skills Flexible availability, including evenings, weekends, and holidays #J-18808-Ljbffr Brobston Group LLC