Clinical Manager, Specialty Pharmacy Patient Services

Clinical Manager, Specialty Pharmacy Patient Services Albany, NY Help lead specialty pharmacy teams that make a difference in patient care. We’re seeking an experienced healthcare leader who enjoys building strong teams, improving processes, and delivering excellent patient experiences. This role is ideal for someone with a pharmacy background who thrives in fast‑growing, collaborative environments. As the Clinical Manager, Patient Services , you’ll oversee teams supporting specialty pharmacy services across hospital and clinic settings. You’ll play a key role in coaching team members, driving performance, and ensuring best‑in‑class support for patients and partners. What You’ll Do Lead and support teams including Specialty Pharmacy Liaisons and other patient support roles Coach, train, and develop team members through regular feedback and performance management Ensure consistent use of best practices related to prior authorizations, financial assistance, refills, appointments, and patient outreach Partner closely with clinics, pharmacies, and internal teams to deliver a seamless patient experience Monitor performance metrics and help teams meet service, growth, and patient outcome goals Identify opportunities to improve workflows, efficiency, and patient satisfaction Build strong relationships with clinic leaders, pharmacy teams, and internal stakeholders Ensure team coverage and continuity of service Share performance updates and contribute to strategic initiatives such as new clinic launches What We’re Looking For PharmD, RPh, or BS in Pharmacy (required) 5+ years of experience in a healthcare or pharmacy setting with patient and clinician interaction 2+ years of people management experience (preferred) Experience working with physicians, nurses, and healthcare teams (outpatient or clinic setting preferred) Strong communication, organization, and problem‑solving skills Comfortable managing performance metrics while maintaining clinical quality Proficient in Microsoft Office (Excel and Word); able to quickly learn new systems You’ll Thrive Here If You Are A motivating, supportive leader who enjoys developing others Patient‑focused and service‑oriented Organized, dependable, and detail‑driven Collaborative and comfortable working in close‑knit teams Passionate about improving access to specialty medications An employee in this position can expect a salary rate between $100,000 and $150,000 plus bonus pursuant to the terms of any bonus plan if applicable. The actual salary will depend on experience, seniority, geographic location, and other factors permitted by law. Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #J-18808-Ljbffr