Commercial Service Technician 3

Commercial Service Tech Level 3

At Commercial Tire, we believe great people build great companies. As a proudly employee-owned organization, every team member has a stake in our success. Full-time employees enjoy outstanding benefits, including medical, dental, vision, and life insurance, stock ownership opportunities, a strong 401(k) plan, and generous paid time off. If you're looking for a career where you're valued, supported, and set up to grow, we'd love to meet you.

Maintains existing customer base by servicing customers' needs and servicing existing accounts and related sales to ensure that customer is aware of industry best practices. Responsible for mounting, dismounting, balancing and repairs.

Job Responsibilities

• Customer vehicles; Inspects and diagnose service and tire problems. Communicate necessary repairs and/or replacement of parts, recommend additional preventative services and helps sell services to the customer, if warranted.
• Provides excellent customer service to existing accounts by staying in touch, immediate follow-up and resolving issues.
• Ability to use ELD and complete daily truck inspections (DVIR).
• Completes service orders; process tickets, invoices, and bills out customers, verifies credit status of customer, makes billing adjustments.
• Initiates purchase orders for parts, assist with updating information on the computer and maintains records/files for follow-up.
• Operate air compressor, impact gun, hub-cab hammer and other various machines and tools.
• Maintains vehicle cleanliness and mechanical maintenance, and ensures vehicle registration, insurance, safety and OSHA materials and devices are up to date.
• Tire work (retail and/or commercial, on and off site) Mount and dismount, air pressure checks and repairs.
• Manage a group of customers by servicing and selling recommended products and services.
• Performs fleet inspections and provides excellent customer service to existing accounts by staying in touch, immediate follow-up and resolving issues.
• Able to use systems to properly document, examples: Point of Sale (TME) and Fleet Inspection software.
• Ability to operate boom truck safely and effectively.
• Demonstrates the ability to conform to DOT and Commercial Tire driving requirement.
• Meets or exceeds management's productivity goals.
• Proficient with email, product knowledge (good, better, best), and retreading benefits
• Proficient with Toolbox and Basys; How to properly scan, transfer, and return inventory.
• Proficient Treadstat if applicable; Printing and reviewing reports with customers.
• Other duties as assigned.

Competencies and skills include customer service, communication, mechanical skills, and computer skills.

Qualifications required include minimum age of 18 years, valid driver's license and insurable driving record, DOT driver qualification file and medical certification to operate vehicles greater than 10,000 lbs, TIA CST, Industrial 200, AG 200, ETS 300, MSHA Part 48, 3 years of tire industry related experience, and high school diploma or equivalent (preferred).

Compensation and benefits include a comprehensive benefits package including health, dental, vision, ESOP and retirement plans, paid time off (PTO) and paid holidays.

Essential physical and environmental functions include standing, walking, frequent bending, stooping, squatting, kneeling, twisting, and walking on uneven surfaces, frequent lifting/carrying up to 50 lbs; occasional lifting over 100 lbs, frequent use of hands and fingers for grasping and dexterity, constant visual, auditory, and verbal communication required, frequent exposure to noise, dirt, dust, mechanical vibration, fumes, and outdoor conditions, occasional work in extreme heat/cold or wet/humid environments, occasional shift work and extended days may be required, occasional hazards due to mechanical equipment, moving objects, and roadside work, company service vehicles and boom trucks, tire machines, compressors, air tools and hand tools, company-provided software and system for work orders and inventory, required to use protective gear (PPE).

This position must be performed with or without reasonable accommodation. Commercial Tire complies with the Americans with Disabilities Act (ADA) and will consider reasonable accommodations for qualified individuals to perform the essential functions.