Service Advisor - Legacy Toyota of Dallas

Job Description

Job Description

The Service Advisor is the center of communication for service/repair activities and the liaison between customers and the technicians. Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery. He or she makes sure the customer knows what repairs are needed and what repairs and maintenance are recommended. No one wants to have to bring their car in, but our Advisors ensure the customer is satisfied that the vehicle will be repaired right the first time and in the shortest time possible.

1. Maintain an Excellent CSI (Customer Satisfaction Index) - a MUST!!
2. Assist customers with any service needs they have for their vehicle.
3. Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems with their vehicle.
4. Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations.
5. Ensures that required documentation is complete and is in compliance with regulations and standards.
6. Complies with and enforces all safety policies and procedures.
7. Attends all staff meetings, trainings, and educational classes as required.
8. Helps educate/train new staff members.
9. Problem solving, reporting research results, attention to detail.
10. Continually learn about product updates, features, accessories to better assist customer needs.
11. Establish personal goals that are consistent with the dealerships standards of productivity and devise a strategy to meet those goals.
12. Follow all company policies and procedures.
13. Demonstrate behaviors consistent with the Company's Values in all interactions with customers, coworkers and vendors.
14. Product knowledge & safety.
15. Patience and high energy personality, computer literate management.
16. Performs other duties as assigned