BILINGUAL Customer Care Representative

Customer Care Representative

We are seeking a Customer Care Representative who is ready to join an organization that combines passion and performance to shape a better world. As a Global Top Employer 2026, Miracle-Ear is a place where your expertise improves lives and accelerates your career.

In this role, you serve as the customer's first point of contact, managing inbound and outbound inquiries to schedule appointments for our clinics. Reporting to the Call Center Manager, you will drive customer satisfaction by educating clients on Miracle-Ear programs and maintaining accurate records.

Compensation: $16/hour plus incentives

On-site Work: This position is 100% on-site and in-person at our office in Waco, TX.

Work Schedule: Mon-Fri, 10am-7pm; one required Saturday a month 8:30am 5pm

Benefits Offered:

• Health & Financial: Medical, Dental, Vision, 401(k) with company match, Health Savings Account, life insurance, family hearing aid benefits.
• Work-life Balance: Paid Time Off (PTO), Paid Holidays, volunteer time off and parental leave.
• Well-being: Access to our Wellness Hub and Employee Assistance Program (EAP).
• Career Development: Opportunities for growth within the department and company via Ampli-Academy and specialized training.

Key Responsibilities:

Customer Engagement & Scheduling

• Conduct outbound calls with existing and prospective clients to schedule appointments with Hearing Care Professionals.
• Act as the first point of contact for customers engaged through multiple marketing channels, including email, website inquiries, and mail campaigns.
• Develop client rapport by providing a best-in-class experience for a diverse customer base.

Brand Advocacy & Data Management

• Educate customers on Miracle-Ear programs, products, and services while resolving client inquiries.
• Capture and maintain accurate customer data and records.
• Drive marketing campaigns by effectively managing high-volume inbound and outbound communication.

Operational Support

• Type accurately while listening attentively to clients on the phone.
• Provide administrative support, which may include reception duties, clinic support, and basic invoicing.

Must-Have Qualifications:

• High school diploma or equivalent.
• Bilingual in Spanish and English.
• 1+ years of experience in a call center environment, high-volume sales, or telemarketing.
• Proficiency with technology and Microsoft Office.
• Excellent verbal and telephone communication skills with the ability to build effective working relationships.
• Strong problem-solving and organizational skills.

Preferred Qualifications:

• Previous experience in the healthcare industry.
• Experience in marketing or sales environments.

Miracle-Ear has been in business for over 75 years, providing leading innovative hearing solutions that improve lives, relationships, and communities. With over 1,500 franchised and corporate-owned retail clinics across the U.S., we're committed to connecting customers to the world of sound around them. Through the Miracle-Ear Foundation, we give back to the local communities we serve, with a portion of every hearing aid sold helping someone in need.

Amplifon is the global leader in the hearing care retail market, empowering people to rediscover all the emotions of sound. With a presence in 25 countries and 20,300 employees worldwide, we are a team of diverse, innovative talent dedicated to improving lives through customer experience.

Amplifon Americas, headquartered in Minneapolis, MN, supports Amplifon Canada, Amplifon Hearing Health Care, GAES, and Miracle-Ear bridging retail and insurance industries to provide comprehensive hearing well-being across Canada, LATAM, and the United States.

Please note that AI tools may be used to assist in resume screening. All hiring decisions are made by our recruitment team.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

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