Service Advisor

Lithia Chrysler Jeep Dodge of Klamath FallsNow Hiring: Service AdvisorPay: Commission pay plan with base and incentivesSchedule: Weekend availability required, schedule TBDWhy Join Our Team?Are you an experienced Service Advisor looking for your next opportunity? We're looking for a motivated professional who excels at building customer relationships, managing a busy service drive, and delivering an exceptional ownership experience. If you're motivated by customer satisfaction, enjoy working alongside skilled technicians, and thrive in a fast-paced dealership environment, we'd love to meet you.What You'll DoAnswer incoming telephone calls in a friendly and professional manner following Incoming Telephone Calls standards (ITC).Follow the Initial Customer Contact (ICC) process.Greet customers in a friendly and professional manner.Identify, confirm and offer resolution to customer concerns.Communicate with customer what needs to be done, how much it will cost and when service will be complete.Offer a multi-point inspection.Provide estimates that are accurate and support upfront pricing guarantee.Obtain approval to review findings of multi-point inspection and associated prices.Dispatch repair orders to technicians following department dispatch policy and using cost control methods.Communicate with technicians to gain clear understanding of services required and or performed.Follow-up with customer during repair/servicing of vehicle so they are aware of status.Ensure the Sales 2 Service process is completely thoroughly by welcoming the customer and explaining what we will provide them.What You'll Bring2 years Prior Service Advisor experience requiredReliable, shows up ready to workStrong attention to detailSense of urgencyExcellent communicationBasic computer skillsTyping – ability to type efficiently in order to enter repair orders.Mathematics – calculating service costs and counting change.Acceptable driving record and a valid driver's license in your state of residence.Total RewardsWe offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site.About UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.