Sales Manager

POSITION SUMMARY

The Sales Manager is to provide the highest quality of service at all times in conjunction with the Sales team. Implement sales plan and achieves budgeted revenue goals. Tracks monthly internal forecasting/actual guest nights and revenue, work with Senior Sales Assistant to merge internal and external numbers for property sales projection/actuals. Responsible to maintain and give direction on updating all set-up information in the Delphi Sales and Catering software system. Creating market vision reports, training new hires in Sales, Conference Planning and Catering. Build relationships with the community, local businesses, and local contacts to drive hotel sales.

ESSENTIAL DUTIES AND RESPONSIBILITIES -THE ESSENTIAL FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING

• Achieve Sales Revenue objectives through Sales Calls (prospecting, maintenance, follow- up, inside/outside/cold calls), Site Visits (Breakfast, Lunch Dinner, etc.); attends local/membership events (Chamber of Commerce, Convention & Visitors Bureau, GaBTA, etc) to maintain existing accounts and develop new accounts.
• Implement and execute approved Sales Action Plans. Manage and direct the sales activities of the hotel to meet or exceed budgeted RevPAR (Revenue Per Available Room) goal. Identifies major revenue opportunities and work to secure the business. Direct selling activities to maximize revenue.
• Maintain all accurate client information and general communication by completing data base backups (i.e. OnQ, OPERA and STS).
• Attends Weekly Staff and BEO meetings. Prepares all documents for each meeting.
• Generates Weekly and Monthly sales department reports on a timely basis.
• Maintain sales volume; keep current with market mix, supply and demand, changing trends, economic indicators and competitors.
• Maintain Sales office supplies and inventories by checking stock to determine inventory level; anticipating needed supplies; evaluates new office products; places and expedites orders for supplies; verifies receipt of supplies and maintains budget requirements for all Sales supplies. (Sales Kits, Rack Brochures, Promotional Items, etc.)
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; and attend all professional, community and networking events to further expand customer base.
• Contributes to team effort to achieve all goals (i.e. Budget, Customer Service Scores, QA).
• Performs other duties and special projects as requested.

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES) 

• Previous sales and marketing experience with customer service skills in the hotel industry.
• Experience in building and maintaining relationships, meeting budgeted revenue and sales goals, marketing planning and negotiation.
• Ability to read and comprehend instructions, correspondences, and memos; ability to write business correspondences and set up contracts and function sheets.
• Ability to professionally present promotional materials to prospective customers, and to effectively communicate and coordinate with catering, kitchen/hotel staff and outside vendors.
• Ability to calculate figures and amounts for customer catering contracts.

LANGUAGE ABILITY

• Ability to speak, read, and write English. Ability to effectively relate to managers, and co-workers.
• Must be able to prepare and deliver formal presentations before public and private concerns.

MATH ABILITY

• Ability to apply basic mathematical concepts and be able to conduct analyses and generate reports to reflect findings. Must be able to perform the manipulation of numbers and math calculations for planning.

REASONING ABILITY

• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of instructions in mathematical form and deal with concrete variables.

COMPUTER SKILL

• To perform this job successfully, an individual should be proficient in MSWord, MS Excel, MS PowerPoint and MS Outlook and have knowledge of other software.

SUPERVISORY RESPONSIBILITIES

• Supervises assigned staff.

Employment is contingent upon successful completion of a background and drug test.