Branch Operations Manager

Branch Operations Manager Core Responsibilities Oversee daily branch execution and operations, ensuring timely and high quality service delivery, and a safe workplace via training and policy adherence. Prepare composite reports from subordinate reports and translate district-level goals into daily priorities. Supervise technician teams, handle local issue resolution, and lead daily huddles to surface field-level issues and reinforce coaching. Manage and lead branch staff: hiring, training, performance evaluations, development, salary recommendations, and disciplinary actions. Conduct new hire and ongoing training for service personnel covering customer service, technical skills, safety policies and procedures. Serve as the face of the branch, ensuring high levels of customer satisfaction through efficient service delivery and addressing inquiries and issues. Ensure branch-level processes enable positive customer relationships and that employees interact with customers appropriately. Coach and develop lawn specialists and trainees, and work with other managers to reduce customer cancellations. Set customer expectations for the team and assist in preparing required materials and presentations. Ensure adherence to company policies and federal, state, local regulations, including proper licensing of production staff. Manage budgets, forecasts, and financial performance metrics for the branch. Analyze operational data to identify trends, challenges, and opportunities for improvement. Develop and implement operational strategies to drive efficiency and optimize branch performance. Foster a positive branch culture, promote employee engagement, and drive team success, positively impacting associate engagement initiatives. Identify and recommend process improvements to enhance efficiency and profitability. Competencies Leadership and Management – strong skills to motivate and guide a team. Operational Expertise – deep understanding of branch operations and business processes. Customer Service – excellent skills and commitment to positive customer experience. Communication Skills – strong verbal and written abilities. Analytical Skills – ability to analyze data, identify trends, and make data‑driven decisions. Financial Acumen – understanding of financial management, budgeting principles. Problem‑Solving – ability to identify and resolve operational issues. Compliance Knowledge – familiarity with relevant regulations and compliance requirements. Adaptability – ability to adjust to changing business needs and implement new strategies. Education & Experience Associate’s degree in a business-related discipline and a minimum of 2 years of experience in lawn/horticulture/agronomy/lawn-care services, or an equivalent combination of education and experience. 2+ years of supervisory management experience, a valid permanent driver’s license, and a minimum age of 21 on the date of hire. Must be physically located in the United States while performing this job. Success Factors Leadership and Team Management – guiding & inspiring associates to achieve goals. Operational Excellence – eliminating inefficiencies and bottlenecks. Customer Service Focus – ensuring positive experience and prompt issue resolution. Strategic Thinking and Decision Making – setting clear objectives and aligning them with corporate strategy. Communication and Interpersonal Skills – fostering a collaborative and inclusive environment. Key Metrics Service completion rate On-time service rate Branch NPS Daily route efficiency Safety and compliance metrics Financial targets and daily revenue goals Minimize service rework Reduce overtime Daily productivity metrics (e.g., stops per hour) Key Capabilities Individual team management and scheduling optimization Frontline leadership Service quality control Issue resolution Team coordination across technicians, scheduling, and customer service Customer interaction and service delivery discipline Decision rights: owns daily schedules, dispatching, and local team assignments Minor purchases and hiring recommendations Input on customer satisfaction programs and local marketing activities Process improvements Pay Ranges $71,258.00 – $118,762.00 based on qualifications and experience. Most candidates will start in the bottom half of the range; upper end reserved for extensive experience. Benefits Medical, dental, and vision insurance Company-matching 401(k) plan Other programs and perks Equal Opportunity & Diversity TruGreen is an Equal Opportunity/Affirmative Action Employer. We celebrate diversity and are committed to hiring veterans, minorities, females, protected veterans, and individuals with disabilities. #J-18808-Ljbffr