Senior Manager, Provider Network Operations

Pomelo Care is the leading virtual medical practice for women and children, providing care across pregnancy, postpartum, pediatrics, menopause, and perimenopause. We combine proactive, 24/7 clinical care with technology that helps us reach patients earlier, identify risks sooner, and deliver personalized care throughout their journey. Our team includes clinicians, technologists, operators, and problem-solvers working together to make high-quality care more accessible for families nationwide.
About The Role

We are looking for a Senior Manager of Provider Network Operations to build and scale the clinical network powering Pomelo's new Midlife line of business. In this role, you'll partner closely with cross-functional teams (Recruiting, Licensing & Credentialing, Product, Clinical Leadership) to build processes, programs and infrastructure to support the growth, utilization, retention and quality of our multi-license-type provider network as volume scales.
What you'll do

Set and report on network capacity targets; identify and close gaps before they affect patient access
Partner with Recruiting, Licensing & Credentialing, and Learning teams to keep time between contract signature & first patient visit efficient as volume scales
Own the end-to-end provider relationship, including orientation, utilization, and retention across the network
Define and track provider utilization metrics; turn insights into concrete process and/or product fixes
Build and run programs (e.g., incentives, community) that keep clinicians actively practicing within the Pomelo network
Partner with the Quality team to define what good looks like across the network and translate clinical quality standards into network participation criteria
Monitor provider-level quality data (e.g., utilization, patient outcomes, complaints) and drive action on outliers, in partnership with Clinical leadership
Support quality-based remediation and, when necessary, contract termination decisions in line with Pomelo's clinical and compliance standards
Serve as the connective tissue across Licensing, Credentialing, Quality, Clinical Ops, and Product teams whose work supports the clinical network
Build the reporting and dashboards to provide a clear view of network health
Represent the provider network in company-wide planning, and flag risks (e.g., capacity gaps, quality issues) before they become urgent
Who you are

5+ years of experience in provider network management, provider success/experience, or network operations at a telehealth company
Demonstrated ownership over key network metrics, including growth, retention, utilization, and quality
Enjoys building net new processes in addition to optimizing existing ones
Strong cross-functional communicator, able to work fluidly with Clinical, Product, Compliance, and Commercial teams and translate between them
Strong analytical skills, track record of using data to tell a story & prioritize investments
Comfortable with ambiguity and early-stage pace
Nice to have: experience specifically in women's health or a clinician network involving multiple license types (MDs, NPs, RDs, etc.)
Why you should join our team

By joining Pomelo, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup that always puts the patient first. You will learn, grow and be challenged, and have fun with your team while doing it.
Benefits and Perks

Comprehensive Health, Dental, and Vision coverage for employees and their families
High deductible Health Plans with Health Savings Account (HSA) options
Flexible Spending Account (FSA)
Equity grant participation
401(k) program
Competitive vacation policy
16 weeks paid parental leave
Fully remote work flexibility (within the US) with the option to work in person at our NY or SF offices
Compensation

The expected base salary range offered for this role is $130,000-$150,000. This role is also eligible for equity, giving you an ownership stake in Pomelo's mission. Actual compensation may vary based on relevant experience, skills, competencies, and certifications.
We are committed to hiring the best team to improve outcomes for all mothers and babies.
To solve the complex challenges facing the diverse population we serve, we need diverse perspectives, actively welcoming people of all races, ages, sexual orientations, gender identities and expressions, national origins, religions, disabilities, and veteran statuses.
We strive to cultivate an inclusive and respectful environment where team members thrive by working across disciplines, moving fast, making data driven decisions, learning continuously, and always putting the patient first.

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