Supervisor

ARES Corporation is seeking a Multimedia Supervisor to lead multimedia operations, technical production systems, engineering integration, equipment management, and workforce development in support of NASA missions at Kennedy Space Center in Florida. This position supports the NASA Enterprise Multimedia and Integrated Technical Services (eMITS) contract, the Agency's enterprise-level contract for delivering multimedia and technical communications across digital platforms for NASA's Office of the Chief Information Officer (OCIO) and Office of Communications (OCOMM).

From managing live launch coverage and mission-critical broadcast infrastructure, to overseeing photography, videography, engineering support, technical logistics, and digital storytelling, eMITS delivers the multimedia capabilities that help NASA share its mission with the world. Join our team and help lead the professionals, technologies, and operations that inspire global audiences through information, storytelling, and discovery.

Remote, hybrid, and onsite positions, the employee bears travel costs to the nearest NASA Center for badging and the issuance of NASA IT equipment. For a Remote or Hybrid position, the employee must have a reliable internet connection and be able to VPN into the NASA network to conduct work.

JOB RESPONSIBILITIES:

• Supervise daily multimedia operations across live broadcast, engineering support, technical production, photography, videography, post-production, streaming, digital distribution, and mission communications activities.
• Reports to eMITS Broadcast Manager and assists in mentoring, workforce planning, performance management, and cross-training for a diverse team of multimedia professionals, fostering a collaborative, inclusive, and mission-focused work environment.
• Lead execution of live multimedia broadcasts, launch coverage, press events, mission operations, and agency special events, ensuring operational excellence, technical reliability, and on-time delivery across all platforms.
• Manage multimedia technical operations, including tracking, inventory, maintenance, calibration, repair coordination, configuration management, and lifecycle planning of broadcast and production equipment.
• Ensure operational readiness of multimedia infrastructure including cameras, lenses, tripods, fiber systems, RF systems, switchers, routers, encoders, graphics engines, audio consoles, replay servers, countdown systems, intercom systems, transmission equipment, and IP-based production networks.
• Oversee vehicle fleet usage, deployment schedules, maintenance coordination, and operational readiness to support mission activities, launch campaigns, remote productions, and field assignments.
• Oversees logistics planning and execution for live broadcasts, ensuring proper equipment allocation, transportation, setup, strike, staging, and recovery across Kennedy Space Center and remote mission support locations.
• Collaborates with engineers ensuring redundancy, risk mitigation, troubleshooting, contingency planning, and continuity of broadcast services during mission-critical events.
• Oversee equipment tracking systems, operational documentation, engineering diagrams, broadcast configuration plans, maintenance schedules, standard operating procedures, and contingency documentation.
• Coordinate technical resources, personnel assignments, and operational schedules to support NASA TV, livestreams, press events, launch campaigns, agency communications, and mission-critical broadcasts.
• Supervise troubleshooting of technical issues related to video, audio, streaming, networking, routing, synchronization, signal transport, and production systems in high-pressure operational environments.
• Collaborates to develop project plans, timelines, staffing schedules, and production workflows that align multimedia deliverables with agency objectives, launch schedules, and customer requirements.
• Assists in creating and management of budgets for multimedia initiatives, strategically allocating labor, equipment, travel, training, and operational resources.
• Implement quality assurance and quality control measures to ensure all internal and external multimedia products meet NASA standards, technical specifications, and organizational objectives.
• Serve as the primary liaison between management and union representatives, ensuring compliance with collective bargaining agreements (CBAs), facilitating productive labor-management relationships, resolving workplace concerns, and supporting consistent application of policies, staffing practices, and operational requirements.
• Works with NASA customers, contractors, launch providers, mission stakeholders, and external partners to ensure customer needs and mission objectives are fully understood and executed.
• Support development, coordination, and execution of reimbursable agreements, including RSAA and C3PW agreements, with internal and external stakeholders.
• Assists in the evaluation of emerging technologies including UHD/4K/8K workflows, IP video transport, remote production, and digital asset management systems.
• Support procurement planning by identifying equipment requirements, evaluating technical solutions, recommending upgrades, and planning infrastructure modernization efforts.
• Ensures compliance with NASA IT requirements, cybersecurity policies, safety regulations, export control requirements, and operational security protocols.
• This position is located on-site at Kennedy Space Center; hybrid work is available.
• Must be willing to work weekends, holidays, launch campaigns, emergency operations, irregular shifts, and outside standard business hours.

EDUCATION & WORK REQUIREMENTS:

• Bachelor's degree in multimedia production, broadcast engineering, communications, journalism, film/video production, information technology, engineering, or related field; equivalent professional experience may be substituted.
• At least 10 years of progressive experience in multimedia production, broadcast operations, technical production, engineering support, equipment management, or mission-critical communications environments.
• At least 10 years of demonstrated leadership, supervisory, project management, or technical team lead experience.
• Demonstrated experience managing technical equipment, logistics, operational readiness, and live production systems in high-visibility operational environments.
• Experience supporting government, aerospace, defense, broadcast, or highly regulated technical environments preferred.

PREFERRED QUALIFICATIONS:

• Strong leadership skills with demonstrated success leading multidisciplinary technical and creative teams in fast-paced, high-visibility operational environments.
• Extensive technical expertise in broadcast systems, video/audio signal flow, synchronization, routing, streaming, transmission, engineering support, and multimedia production infrastructure.
• Proven ability to oversee and track large inventories of mission-critical technical equipment across multiple facilities, launch campaigns, projects, or remote operations.
• Experience supporting live broadcasts, launch operations, or other high-visibility mission-critical production environments.
• Ability to troubleshoot complex technical issues quickly and effectively under operational pressure.
• Experience developing operational documentation, diagrams, broadcast configuration plans, equipment accountability systems, and standard operating procedures.
• Experience with technical logistics, equipment deployment, transportation planning, and field production support.
• Experience planning technical upgrades, infrastructure modernization, procurement, and equipment lifecycle replacement strategies.
• Proficiency with Adobe Creative Cloud including Premiere Pro, After Effects, Photoshop, and Audition.
• Strong organizational skills with the ability to coordinate personnel, technical resources, and competing operational priorities.
• Excellent verbal, written, and interpersonal communication skills.
• Strong stakeholder engagement skills with experience interfacing with senior leadership, engineers, customers, contractors, and external partners.
• Proficient in Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, Teams, OneNote, OneDrive), SharePoint, and Box.
• Ability to obtain and maintain required NASA credentials and access permissions.
• US citizenship or permanent resident status.

Preferred Qualifications:

• Experience supporting NASA TV, live government broadcasts, launch campaigns, or large-scale mission operations.
• Experience developing Broadcast Configuration Plans, launch support documentation, operational readiness assessments, or technical risk assessments.
• Experience managing technical deployments across remote launch sites or distributed production environments.
• Experience with asset management systems, barcode inventory systems, maintenance tracking software, or enterprise equipment databases.
• Experience with contract management, labor forecasting, subcontractor oversight, earned value management, or operational budgeting.
• Experience working with news media, commercial launch providers, and external broadcast partners.

ARES BENEFITS:

ARES offers a competitive compensation and benefit package. Full time employees may participate in:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• HSA/FSA Accounts
• Life & Disability Insurance
• Critical Illness & Accident Insurance
• ESOP
• 401(k) Plan
• Paid Time Off & Holidays

ARES is an equal opportunity employer and complies with E-Verify. We believe in hiring a diverse workforce and fostering an inclusive culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. ARES shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5