Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Salon Customer Experience Specialist - Ross Park Mall

$12 - $15 per hour

JCPenney

Salon Customer Experience Specialist

The Customer Sales and Experience Specialist is the first and last impression of the salon, responsible for creating a welcoming, professional, and elevated experience for every guest. This role ensures smooth front desk operations, accurate appointment scheduling, and prompt, courteous service. In addition to supporting the salon team and resolving client concerns, the Customer Sales and Experience Specialist plays a key role in driving salon success by confidently recommending and selling retail products that support each guest's hair routine. By combining exceptional customer service with product knowledge and sales focus, this role helps build client trust, boost revenue and reinforces the salon's commitment to delivering expert care beyond the chair.

Primary Responsibilities:

Sales:

  • Proactively recommends retail products based on guests' needs, stylist consultation and seasonal promotions.
  • Achieves or exceeds individual retail sales goals and contribute to overall salon sales targets.
  • Educates guests on the benefits and usage of products to support their at-home care routine.
  • Partners with stylists to reinforce product recommendations during checkout.
  • Supports the execution of in-salon promotions, product launches and limited time offers.
  • Actively supports daily, weekly, and monthly retail goals by educating guests and upselling salon products which need to also result in meeting the minimum productivity expectations for the CSES position.
  • Drives retail sales by recommending products that align with guest needs and stylist consultation while utilizing FindMore when appropriate.
  • Encourages guest rebooking and promotes JCPenney Rewards and Credit Card acquisition and usage.

Customer Service:

  • Greets every guest with warmth and professionalism, creating a welcoming and memorable first impression.
  • Engages and actively listens; ensures guests feel supported, and excited to return.
  • Delivers a seamless and personalized experience throughout the guest's visit, ensuring satisfaction from check-in to check-out.
  • Communicates effectively with guests to confirm appointments and answer questions.
  • Supports a positive team environment by collaborating with stylists, managers, and fellow Customer Experience Specialists.
  • Upholds a high standard of hospitality that reflects the salon's commitment to quality in every detail.

General Operations:

  • Meets or exceeds company attendance and on-time standards.
  • Participates in ongoing skills development through company and/or vendor provided training and skill practice.
  • Promotes and supports events that drive traffic, client engagement, and service bookings.
  • Participates in team meetings and training to stay aligned with salon goals.
  • Ensures front desk operations run smoothly, including accurate scheduling, guest check in and out and payment processing.
  • Upholds salon cleanliness and organization standards within front desk and salon retail area.
  • Handles phone and in person inquiries with efficiency and professionalism.
  • Supports inventory management by tracking product levels, restocking retail shelves and alerting leadership of low stock.
  • Follows salon policies and procedures, including safety, sanitation, and compliance protocols.

Qualifications:

  • Passion for Salon: A love for product and salon services. An understanding of the client's benefits from products and a variety of salon services.
  • Results: Solve problems and make smart decisions that drive sales, profit, and customer service; execute work efficiently and effectively; inspire strong performance in yourself and others.
  • Ownership: Provide great customer service; cooperate and build positive, inclusive, and respectful relationships; take accountability for your actions and outcomes.
  • Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what is right; act with energy and urgency.

What you get:

If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit

About JCPenney:

JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2024, JCPenney celebrates 122 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement.

Pay Range USD $12.00/Hr -USD $15.00/Hr.

JCPenney
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Salon Customer Experience Specialist - Ross Park Mall in Pittsburgh, PA vacancy
  •  ...Retail Sales Associate - Ross Park Mall Part time 1000 Ross Park Mall Drive, Space K11A...  ...and creating game-changing products and experiences. We use business as a force for...  ...team and bring our brand to life for our customers. You're responsible for engaging and connecting... 
    Suggested
    Part time
    Work at office
    Flexible hours
    Night shift
    Weekend work
    Afternoon shift

    Gap

    Pittsburgh, PA
    1 day ago
  •  ...Sales Associate (Part-Time) - Ross Park Mall Ross Park Mall, Pittsburgh, PA Why Join ALO...  ...store sales goals by setting the ALO experience & Brand Mission standard. Creating an authentic...  ..., product education and educating customers about our community and culture. This... 
    Suggested
    Full time
    Part time
    Work experience placement
    Local area
    Shift work
    Weekend work

    Alo Yoga

    Pittsburgh, PA
    2 days ago
  •  ...Associate for our new Fabletics Retail Store at Ross Park Mall in Pittsburgh, PA. How Do You Fit In? As the...  ...for providing a best in class retail store experience. Using cutting edge technology you will enable our Customers to shop seamlessly between our website and retail... 
    Suggested
    Part time
    Work experience placement
    Weekend work
    Afternoon shift

    Fabletics

    Pittsburgh, PA
    5 days ago
  • $17.25 - $18.25 per hour

     ...Job Description Part Time Sales Associate (Brick Specialist)- Ross Park Mall, Pittsburgh, PA Are you excited to deliver insp irational retail experiences to LEGO® fans of all ages?   Join the LEGO® Brand Retail team as a Seasonal “Brick Specialist” and provide... 
    Suggested
    Hourly pay
    Part time
    Seasonal work
    Work at office
    Immediate start
    Night shift
    3 days per week
    Pittsburgh, PA
    1 day ago
  •  ...Associates are responsible for engaging customers in conversation to understand their needs...  ...entire sales team to provide a superior experience to all of our valued customers and...  ...Contests Signet Jewelers operates mall-based Banter by Piercing Pagoda kiosks throughout... 
    Suggested
    Base plus commission
    Full time
    Seasonal work

    Banter

    Pittsburgh, PA
    2 days ago
  • $16.25 - $17.65 per hour

     ...Consultant LOCATION - PITTSBURGH, PA (ROSS PARK MALL) Great things are in store! Our part-...  ...meaningful connections with every customer, with your personalized sales expertise...  ...Prior retail or customer-facing sales experience is a plus. No sales experience? We'll provide... 
    Temporary work
    Part time
    Flexible hours
    Afternoon shift

    AT&T

    Pittsburgh, PA
    5 days ago
  •  ...deliver the best possible service to each and every one of our customers. In supporting our retail locations across the country and...  ...all about while making glasses shopping a goosebump-inducing experience. Sound cool? Read on! What you'll do: Communicate Warby Parker... 
    Hourly pay
    Full time
    Temporary work
    Part time
    Work at office
    Local area
    Immediate start

    Warby Parker

    Pittsburgh, PA
    5 days ago
  • $20 - $30 per hour

     ...Join Our High-Performance Retail Team The mission of the Retail team is to deliver world-class client experiences. Join our high-performance Retail team as we deliver Everyday Luxury to the world. We're proud to offer industry leading wages starting at $20-$30/hr with... 
    Hourly pay
    Local area

    Aritzia LP

    Pittsburgh, PA
    4 days ago
  •  ...Retail Sales Associate - Ross Park Part time 1000 Ross Park Mall Drive, Space E08B, Pittsburgh, PA, US 1523...  ...up our brand our employees and our customers. People who are rooted in the legacy...  ...and use your knowledge and experience to educate, inform, inspire and wardrobe... 
    Part time
    Work at office
    Flexible hours
    Night shift
    Weekend work
    Afternoon shift

    Gap

    Pittsburgh, PA
    1 day ago
  • $13.94 - $21.48 per hour

     ...The Customer Service Representative is responsible for addressing client and/or provider...  ...terminology and coding knowledge EDUCATION & EXPERIENCE: High school diploma or equivalent...  ...Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401... 
    Hourly pay
    Minimum wage
    Full time
    Local area
    Remote work
    Flexible hours

    GrabJobs

    Pittsburgh, PA
    3 days ago
  •  ...Sales Associate As a Sales Associate you provide customers with a unique shopping experience by offering excellent customer service. Utilize effective...  ...Job Info Job Identification 18100 Locations 1000 Ross Park Dr, Pittsburgh, PA, 15237, US Job Schedule Part... 
    Full time
    Part time
    H1b
    Local area
    Home office
    Relocation package
    Flexible hours
    Shift work
    Weekend work
    Afternoon shift

    Williams-Sonoma

    Pittsburgh, PA
    5 days ago
  • $30.16k

     ...Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively...  ...with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and... 
    Hourly pay
    Contract work
    Seasonal work
    Local area
    Immediate start
    Flexible hours
    Weekday work

    H&M Group

    Pittsburgh, PA
    1 day ago
  •  ...Customer Care Specialist | Onsite- Pittsburgh Pittsburgh, PA Blink Health is the fastest growing...  ...on the front lines of the patient experience; helping people successfully access the...  ...~ Commuter Benefits Free onsite parking + pre-tax commuter FSA+ Free shuttle... 
    Hourly pay
    Full time
    Shift work
    Rotating shift

    Blink Health

    Pittsburgh, PA
    4 days ago
  • $16.25 - $17.65 per hour

     ...LOCATION - PITTSBURGH, PA (SOUTH HILLS VILLAGE MALL) It’s time to take your sales career...  ...meaningful connections with every customer, with your personalized sales expertise....  ...Prior retail or customer-facing sales experience is a plus. No sales experience? We’ll provide... 
    Temporary work
    Local area
    Flexible hours

    AT&T

    Carnegie, PA
    2 days ago
  • $16.25 - $17.65 per hour

     ...LOCATION - PITTSBURGH, PA (SOUTH HILLS VILLAGE MALL) It’s time to take your sales career...  ...meaningful connections with every customer, with your personalized sales expertise....  ...Prior retail or customer-facing sales experience is a plus. No sales experience? We’ll provide... 
    Temporary work
    Local area
    Flexible hours

    AT&T

    Carnegie, PA
    23 hours ago
  •  ...Join the loudest store in The Mall at Robinson! We're looking for music and pop culture fanatics to help create the best experience for our customers. As a Hot Topic Seasonal Sales Associate, you'll be a huge part of our success by providing the best customer service,... 
    Full time
    Seasonal work

    Boxlunch & Hot Topic

    Pittsburgh, PA
    23 hours ago
  • $16.25 - $17.65 per hour

     ...LOCATION - PITTSBURGH, PA (SOUTH HILLS VILLAGE MALL) It's time to take your sales career...  ...meaningful connections with every customer, with your personalized sales expertise....  ...Prior retail or customer-facing sales experience is a plus. No sales experience? We'll provide... 
    Temporary work
    Local area
    Flexible hours

    AT&T

    Pittsburgh, PA
    3 days ago
  • $105.4k - $207.8k

    Position Summary Our Deloitte Customer team empowers organizations to build deeper...  ...design. We can enhance customer experiences and drive sustained growth and customer...  ...September 30, 2026 A Customer Deployment Specialist at Deloitte assists and supports activation... 
    Local area

    Deloitte

    Pittsburgh, PA
    1 day ago
  •  ...consultants with the innovation, training and resources to help our customers Celebrate Life and Express Love in new and engaging ways....  ...our Sales Team you are responsible for providing a superior experience to our valued customers. In addition, you will: Engage customers... 
    Base plus commission
    Full time
    Part time
    Seasonal work
    Immediate start
    Flexible hours
    Night shift
    Weekend work

    Signet Jewelers

    Pittsburgh, PA
    5 days ago
  • $16 per hour

     ...VIPdesk Connect, we are passionate about delivering “more human” customer service. Our core values are central to how we do business....  ...the world’s best iconic brands to provide an elevated customer experience. As a Remote Customer Service Representative for one of the... 
    Hourly pay
    Work experience placement
    Remote work
    Work from home
    Flexible hours

    GrabJobs

    Pittsburgh, PA
    3 days ago
  •  ...Title: Customer Service Specialist (Ecommerce) Job Type: Full-Time, Remote Timings: 9 PM - 4 AM (Pakistan Standard Time) Overview: We’re looking...  ...us implement AI tools to streamline and improve customer experience . This role combines hands-on support with process... 
    Full time
    Remote work

    GrabJobs

    Pittsburgh, PA
    23 hours ago
  • $38k - $45k

     ...Customer Service Representative Target Freight Management Inc. (TFM) is a well-established and rapidly growing third party logistics...  ...the US, that allows our team to encompass the technology, experience, culture, and knowledge to be a leading industry provider. We... 
    Full time
    Temporary work
    Remote work
    Monday to Friday
    Shift work

    Target Freight Management/ National Traffic Services

    Pittsburgh, PA
    23 hours ago
  •  ...Sales Associate We are customer obsessed, innovative, and have the best culture in...  ...operations, including ensuring a great customer experience and maximum profitability. We love what...  ...Store Manager for assistance. 5065 Ross Park Mall Chico's FAS, Inc. is an equal... 
    Local area
    Flexible hours
    Shift work
    Night shift

    Chico's FAS

    Pittsburgh, PA
    1 day ago
  • $14 - $19.2 per hour

     ...Seasonal Sales Associate, you are the face of the brand-bringing energy, authenticity, and a customer-first mindset to every interaction. You will create memorable shopping experiences by engaging with customers, sharing product knowledge, and delivering exceptional service... 
    Hourly pay
    Part time
    Internship
    Seasonal work
    Local area

    VF Corporation

    Pittsburgh, PA
    1 day ago
  •  ...and are looking to gain exposure to running a business, the Customer Experience job training pathway could be the right fit for you. The...  ...growth paths include: - Financial advisory - Sales specialist - Product Support - Sales operations and analytics -... 
    Internship
    Monday to Friday

    Year Up United

    Pittsburgh, PA
    23 hours ago
  •  ...Consultancy MD is excited to announce a position for a Dutch Speaking Customer Support Representative, offering flexibility with a remote...  ...customer complaints and issues, ensuring a positive customer experience. Maintain accurate records of customer interactions and... 
    Remote work
    Relocation
    Relocation package

    GrabJobs

    Pittsburgh, PA
    23 hours ago
  • $67k

     ...grow a happy, healthy company focused on making products our customers love without investors breathing down our necks. Smart, hardworking...  ..., and supporting others so they can deliver great customer experiences, stepping onto the frontline yourself only for escalations and... 
    Local area
    Home office
    Shift work
    Night shift
    Weekend work
    2 days per week

    GrabJobs

    Pittsburgh, PA
    23 hours ago
  •  ...Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommendations Manage sales transactions... 
    Contract work
    Part time
    Local area

    Dollar Tree

    Pittsburgh, PA
    23 hours ago
  •  ...exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory...  ...com online store and the Express mobile app. Store Name Mall At Robinson Responsibilities Express is seeking a Retail... 
    Full time
    Part time
    Second job
    H1b
    Worldwide
    Visa sponsorship
    Work visa
    Night shift

    Express

    Pittsburgh, PA
    2 days ago
  • $16 per hour

     ...perfect for outgoing tech enthusiasts who thrive on exceptional customer experiences and selling cutting-edge mobile technology. Enjoy a...  ...adept at establishing sales targets and knocking them out of the park. Your can-do attitude and growth mindset ensures you’re ready... 
    Full time
    Start working today
    Flexible hours

    OSL Retail Services

    Carnegie, PA
    2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Salon Customer Experience Specialist - Ross Park Mall. Be the first to apply!