Emergency Technology Systems Administrator

Emergency Technology Systems Administrator

We are currently seeking a Emergency Technology System Administrator to serve as a critical part of the technology infrastructure that supports our first responders and community every day. This role ensures the reliability, functionality, and continuous improvement of our emergency communications systems, including Computer-Aided Dispatch (CAD) and related technologies that are essential to public safety operations. All interested candidates must submit a resume and cover letter.

The Emergency Technology Systems Administrator is responsible for administering the Emergency Communications Center's Computer-Aided Dispatch (CAD) system and its related and interconnected hardware and software. This position oversees the management of CAD functionality, including user interfaces, and is responsible for installing, configuring, and implementing software applications and system upgrades. The role manages, organizes, and safeguards documents; fine-tunes computer, security, and file management systems; troubleshoots software issues; maintains SQL databases; and provides technical support and end-user training to staff. In addition, the position develops, prepares, and submits routine and special reports for management and manages system databases to ensure data accuracy and integrity. Working with a high degree of initiative and independence, the Emergency Technology Systems Administrator performs these duties under broad program guidelines and the general supervision of the Technology Manager.

The following statements are illustrative of the duties and responsibilities of the position and do not list every duty that may be required of the employee for this position. The District retains the right to change the duties and responsibilities of the position at any time without notice.

Emergency Technology Systems

Administers, maintains, and optimizes mission-critical CAD VM system, servers, endpoints, and related software and hardware.

Configures and manages emergency communication BCS servers, software and systems; manages system interfaces, configurations, and version upgrades.

Leads complex system upgrades, migrations, software releases, and hardware refresh cycles.

Performs regular system maintenance, backups, and updates for servers.

Manages JACC Domain, Active Directory, Group Policy, DNS/DHCP, and certificate services.

Oversees endpoint and server security controls, configuration, and OS patching; monitors access controls, user permissions, and security protocols to safeguard sensitive data.

Monitors performance and proactively identifies and resolves technical issues to ensure operational uptime.

Authors and maintains system documentation, runbooks, and system diagrams.

Administers and maintains multiple SQL databases ensuring data accuracy, integrity, and security; manages database connections across Emergency Communications servers.

Writes, tests, and runs SQL scripts and queries as required for reporting and troubleshooting.

Maintains documentation of database structures and system configurations.

Develops, implements, and maintains disaster recovery and business continuity plans for CAD and related systems; ensures regular testing, documentation, and improvement of recovery procedures.

Participates in system design specifications, project planning, and scheduling.

Coordinates with vendors and consultants to evaluate, procure, and implement technology solutions (911 phone system, radio consoles, recording system, etc).

Represents South Metro Fire Rescue at CAD user group meetings and professional training.

Configures and manages VMware virtual infrastructure, Active Directory, Group Policy, and related network services.

Collaborate with Technical Services staff to support network, server, and security systems including Cisco routers, switches, and firewalls.

Works with other Technical Services personnel and outside vendors to maintain CAD-related systems, including Mobile Data Computers (MDCs).

Technical Support and Customer Service

Maintains a high level of customer support for internal and external stakeholders; prioritizes IT and communication service issues submitted to the service desk; answers phone calls, assigns and troubleshoots service-desk tickets; identifies computers, printer, application, and network problems and works toward resolutions.

Provides end-user technical support and troubleshooting for CAD-related applications and interfaces.

Delivers user training, develop instructional materials, and create technical documentation.

Supports audits and reporting related to system performance, availability, and incident management.

Participates in an on-call rotation providing after-hours support during evenings and weekends as needed; responds to after-hours incidents and coordinates communications and recovery actions.

Performs additional technology-related duties and special projects as assigned.

Minimum Qualifications

Bachelor's degree in computer science, information systems management, or related field.

Minimum of 5 years of increasingly responsible computer experience including technical support in an environment with multiple systems.

Minimum of 3 years work with CAD and its databases (preferred CentralSquare CAD) in an Emergency Communications Center/PSAP environment.

Experience working in WMware strongly preferred.

Possess and maintain a valid Colorado Driver's license with an acceptable driving record in accordance with the SMFR's Driving Records Policy.

Working knowledge of and ability to navigate through SQL and run scripts.

Experience in a Public Safety or local government environment is preferred.

Necessary Knowledge, Skills, and Abilities

Knowledge of network, server, and operating systems, to include Cisco routers switches and firewalls, VMware/vSphere software/infrastructure, Microsoft Windows products, and network and security.

Demonstrated knowledge of the emergency communications environment, including Computer-Aided Dispatch (CAD) technology, system functionality, and operational workflows.

Ability to contribute to team initiatives and maintain collaborative relationships across departments.

Knowledge of applicable policies, procedures, standards, and best practices related to emergency communications systems and public safety technology operations.

Must possess a broad working experience with all facets of IT services proven knowledge of systems development life cycle methodologies.

Strong project management and organizational skills.

Strong understanding of the organization's goals and objectives.

Ability to effectively prioritize tasks in a high-pressure environment.

Strong customer service orientation.

Communication skills with ability to express ideas clearly and concisely in written or verbal formats and present complex findings to a variety of audiences.

Ability to analyze data, develop conclusions, and demonstrate critical thinking.

Ability to exercise independent judgment and initiative to establish and maintain effective working relationships.

Ability to manage interpersonal and organizational conflicts and create a team-oriented, collaborative environment.

Proven knowledge of systems development life cycle methodologies.

Good interpersonal skills.

Ability to conduct research into issues and products, as required.

Ability to present ideas in business-friendly and user-friendly language.

Highly self-motivated and directed, with keen attention to detail.

Proven analytical and problem-solving abilities.

Ability to effectively prioritize tasks in a high-pressure environment.

Ability to work in a team-oriented, collaborative environment.

Must be available to be on 24-hour on call shifts.

Able to perform duties in a loud, stressful environment

Supervision Received

Work is performed under general supervision of the Technology Manager.

Supervision Exercised

This position has no supervisory responsibilities beyond that of external vendors when on premises.

Equipment and Systems

Requires frequent use of personal computer, including various software packages, database and spreadsheet programs, District automobiles, calculator, telephones, mobile computers, copy machines, cameras, printers, uninterruptable power supplies, network equipment, tools, and other general office equipment.

Physical Demands

While performing the duties of this job, the employee is regularly required to perform climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions. Requires nimbleness of hands for typing and writing. May be required to lift 25 pounds occasionally.

Must have adequate hearing, manual dexterity, and mental disposition to remain alert and perform all essential job functions.

Must have adequate vision, including the ability to perceive the full range of the color spectrum, such as working with electronically produced letters, numbers and/or images on a computer monitor. Clarity of vision at 20 feet or more, use of this factor is required in day and night/dark conditions. Three-dimensional vision, ability to judge distances and spatial relationships to see objects where and as they are.

Work Environment and General Information

The primary responsibilities of this job are performed in a climate-controlled office environment. Working conditions may include offices with artificial lighting; noise levels that may cause distractions requiring